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Welcome to Haus Rosa!

Haus Rosa (House Pink) is a residential home for female asylum seekers either with or without children. The residence has space enough for 62 people and assists the women during the asylum procedure. The women live in their personal accommodation and can also ask for help from the team on weekdays.

panagenda was invited to visit the site personally and learned about the need for access to public transport. Since we are committed to greater mobility and exchange, we donated 200 tickets for this purpose. But how exactly does the Haus Rosa work? We asked the team ….

Haus Rosa Team (Caritas Wien)
Haus Rosa: Team
Haus Rosa (Caritas Wien)

What does a usual working day at Haus Rosa look like?

Our tasks are very diverse and the work varies every day. The on-call duties include everything to do with house organization, contact with external agencies, addresses, telephone numbers and directions, distribution of band aids and generally caters to everyday needs. The support services are more specific in that colleagues have one-on-one sessions with their assigned residents to take care of the individual case history. And of course, there’s always a lot of administration and documentation.

What regular needs do the residents have?

Their needs change over time. First and foremost, they require basic needs such as food, sleep, hygiene and medical care. Once we have built a relationship with them, more individual concerns come up: learning the local language, education, organizing family life, orientation, leisure activities, perspective planning. When they have settled in, they also often identify a need to do something for their mental wellbeing.

What do the women expect from Haus Rosa – do they ask for your support from the beginning or is it necessary to establish a relationship of trust?

Besides meeting basic needs, we want people to share their concerns with us first – that means building a foundation of trust so that women tell us what they need and so they trust us to provide them with competent support. Each person is different in this regard. Despite language barriers, we often manage to establish relationships very quickly. Other times it takes longer.

Haus Rosa Team (Caritas Wien)

What barriers do residents need to overcome outside of Haus Rosa?

Apart from the language barriers, there are also many bureaucratic hurdles to overcome – but mostly we can assist quite well in this regard. For more specific concerns, there is the possibility of mediation to other bodies, but due to limited resources and limited mobility, it is sometimes even a challenge to make their way there at all. Similarly, meaningful leisurely activities are almost impossible under these circumstances.

Haus Rosa (Caritas Wien)

What are your experiences with the social environment?
How big is the acceptance or rejection?

At the moment we’re fortunate to meet many, very helpful people. Having said that, we live in this bubble of the ‘helping profession’ and are networked with many other support institutions. From some of the stories that the women tell us however, it is clear that the world outside this bubble can be very different as they are treated badly, not taken seriously, sent away or verbally abused.

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