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We recently talked about insights around MS Teams and why it is such a hot topic within organizations. Especially, but not solely, for those who are using Office 365 for a good while now.
You should be aware, that with all the advantages and business opportunities you get with this ‘one-stop-shop’, it is just like with any other collaborative and knowledge sharing tool though. There are some potential drawbacks every organization should keep in mind to avoid potential trouble. No matter when you decide to deploy MS Teams.
Here are two examples:
1) Careful with Confusion
One of the major drawbacks reminds us of the infamous silos. It can potentially end up in a lack of transparency after a while. End-users can have difficulties to search and find the teams they need for their day to day work. Team owners will potentially be impacted whenever duplicate or similar teams already exist.
And, last but not least, analyzing the activity inside of every single team just right out of the box is not possible. So you may end up working in the dark without understanding who does what and for what purpose.
2) Understanding for better Utilization
Another example is an exercise of transparency. End-users should have a good understanding of which components are involved underneath a specific team (e.g. Files Tab = SharePoint). This is essential to be able to evaluate better how to collaborate more effectively.
For instance, changing the channel name results in an inconsistency. The SharePoint Document Library folder name underneath does not get changed at all. Before your end-users attempt to do this, they should understand the potential implications of such decisions.
While everybody tries to make sense of what works and what doesn’t, to meet those end-users’ needs as shared above, we all know the tremendous speed with which Microsoft pushes updates and new functionalities to MS Teams. So it can become a bit of a challenge to cope with it all without proper MS Teams analytics.
One way or the other, the end-users may be potentially impacted (positively or negatively) with every single change that comes through. To anticipate whatever the potential disruption could be and act accordingly becomes not just a real need. The need to be well prepared is today’s complex reality.
Finding Answers in Your Digital Workplace
That’s why we have worked really hard over the course of the last few months to develop a Teams Analytics solution. It will provide you with plenty of the answers you are looking for in terms of evaluating and assessing the health and maturity of your MS Teams landscape.
It’s a solution that will help you understand how end-users gather together to get work done more effectively. How you can help them by addressing those potential pain points while creating new business opportunities. Finally, this is a solution that will help you comprehend and assess better the overall Enterprise collaboration ecosystem you have deployed over time.
Thus stay tuned for further information on how panagenda can help you improve your MS Teams ecosystem for your end-users, customers and business partners to thrive. The time has come!