Account Executive (NA)

panagenda is the global leader in Office 365 management, reporting, monitoring and security auditing solutions. We provide enterprise organizations and Microsoft partners the ability to monitor, manage, report, and audit valuable information on all aspects of their Office 365 environment. This comprehensive data and the advanced functionality built into our OfficeExpert products allows enterprise organizations to improve call quality analytics, security, streamline administration, achieve compliance, optimize licensing, and deliver operational improvements.

A panagenda Account Executive (Boston or US EST remote) is a complex, demanding and highly visible role that interacts with C-suite, senior IT management and sales representatives at Microsoft on a regular basis to drive new awareness opportunities and engage prospective customers through prospecting, conference calls, e-mail communications, demos and extensive POC’s.  They are also responsible for managing customer product evaluations, and communicating ideas to upper management for monthly webinars, and marketing campaigns.

As a member of the team, you will be responsible for the following job objectives

Sales Management

  • Guide customers through solution selling cycle with a focus on understanding and solving their pain points
  • Interpret customer business requirements by actively listening to clients and using astute questioning to understand, anticipate and provide thoughtful answers
  • Provide target customers with a compelling argument that OfficeExpert products and/or services will best satisfy their needs in terms of features, functions, and delivery
  • Coordinate with pre-sales technical engineers to run demonstrations and accurately scoped evaluations
  • Perform business value mapping for evaluations to deliver hard evidence that the OfficeExpert solution can meet the customer’s needs
  • Look to develop consistent cadence with the Microsoft sellers once the initial relationship is made
  • Drive product awareness and education through webinar attendance and custom demos, as well as ability to share knowledge and disseminate marketing datasheets and educational materials
  • Relationship building at all levels of the Microsoft sales organization, especially the EPG Sales Leadership and Office 365 customer success teams, through proactive contact including but not limited to:
    • Face to Face engagements with top sales contacts where required
    • Driving one-to-many engagements through events
    • Live telephone prospecting on a daily basis
    • One to many communications through online briefings / demos
    • Written communication where appropriate
    • Leverage marketing channels at Microsoft

Expand Awareness within Microsoft Sales / Services and Partner Relationships

  • Develop, review and implement Microsoft/Partner Relationship Plans by Region for the designated base to deliver on the outcomes of the OfficeExpert Product Awareness Strategy
  • Relationship building through regular meetings and/or interaction with Microsoft sales leadership
  • Executing defined product awareness strategies within the designated Microsoft/Partner teams
  • Driving attendance for webinars from the Microsoft/Partner sales/services teams
  • Create and update EOU outline of the ATU’s and Modern Workplace teams

Key Performance Indicators

  • Sales calls, new leads and pipeline advancement
  • Revenue from closed opportunities
  • Revenue protection through retention and risk avoidance
  • Ensuring customers have successfully deployed the product and are using the solution features to obtain the highest value
  • Customer survey follow-up including post-implementation questionnaire
  • Increase customer references from technical IT admin leads and IT directors within the base (including quotes, verbal references, case studies, testimonials, referrals etc.)

  • Drop files here or

    We are seeking an experienced, motivated Account Executive to drive new customer opportunities and help guide them through the evaluation phases of our OfficeExpert product while mapping the business value of the solution.  We are looking for a professional who can quickly absorb and retain product knowledge, proactively engage with customers through multiple communication channels, and utilize solution selling tactics to help customers build a business case to purchase our solution. As an Account Executive, you are also responsible for weekly interaction between the OfficeExpert customer success managers in your territory (to be hired), the channel team, the marketing team, and the key leadership positions inside Microsoft sales and services to coordinate awareness presentations/demos.  Your responsibilities will also include providing guidance to the OfficeExpert engineering team on prioritizing specific initiatives and features being developed that would help drive sales revenue.

    We’d love to talk to you if you meet the following requirements

    • 4-year degree required (BA/BS)
    • Prior experience as a Unified Communications (UC) Business Development Manager, Sales Account Manager or Customer Services Engagement Manager
    • Microsoft sales experience either as direct Microsoft employee or ISV partner
    • 10 year’s work experience in a relevant role with 2 years in a strategic/enterprise account management role, or sales agent
    • Extremely process oriented and meticulous with follow-ups
    • Used to work in a fast paced, dynamic and entrepreneurial company preferably SaaS company experience
    • Detailed understanding of Office 365 workloads and administration requirements
    • Excellent people skills i.e. ability to build relationships, find customer pain points, apply solution selling actions, perform networking and understanding customer buying path
    • Got Unified Communications (UC) experience
    • Good administrative skills including:
      • Planning and time management to execute within parameters
      • Update CRM with latest status on leads and customer opportunities
      • Risk forecasting and reporting – general adherence to internal deadlines
    • Great communication skills – verbal and written, ability to communicate clearly and effectively

    You’ll love working with us because

    • You’ll work with a dynamic, fast-paced and growing company with a strong people culture
    • Your salary will reward your performance
    • You’ll get to work professionally independently, remote working and flexible hours are supported
    • You’ll benefit from internal and external training opportunities

    We guarantee a competitive and performance-related salary, dependent on your professional and personal qualifications.

    We are looking forward to receiving your significant application (resume, cover letter, various certifications).

    Start typing and press Enter to search