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Home | More
 7 Tips on How to Keep a Healthy, Stable and Up-to-Date Notes Domino Environment
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By Florian Vogler
In Blog, HCL Ambassadors, HCL Notes/Domino, MarvelClient, More
Posted February 9, 2021

7 Tips on How to Keep a Healthy, Stable and Up-to-Date Notes Domino Environment

The time has come to consider upgrading both your Notes clients and Domino servers again. This blog covers 7 useful tips on how to maintain a consistent, standardized, and healthy Notes Domino [...]

READ MORE
 Analyzing Call Quality Performance for Microsoft Teams
0
By Stefan Fried
In Blog, More, OfficeExpert, Trainings
Posted February 5, 2021

Analyzing Call Quality Performance for Microsoft Teams

Amid the pandemic most companies have started supporting employees‘ home office equipment so they can communicate and collaborate effectively. This includes their home networking gear and their [...]

READ MORE
 The Truth About Your ISP and How It Impacts Your Microsoft 365 Performance
0
By Stefan Fried
In Blog, More, OfficeExpert, Products
Posted December 17, 2020

The Truth About Your ISP and How It Impacts Your Microsoft 365 Performance

To get the best user experience out of your Microsoft 365 (M365) apps, network connectivity speed is one of the most important factors. If your internal network has a hiccup, then your Teams [...]

READ MORE
 Preventing Employee Burnout through Data Analytics in Microsoft 365
0
By Luis Suarez
In Blog, More, OfficeExpert, panagenda news, Services
Posted December 2, 2020

Preventing Employee Burnout through Data Analytics in Microsoft 365

Apparently, people are working longer hours during the pandemic. Gallup has pretty much confirmed it as well in some recently published research. Our obsession throughout the last few months to [...]

READ MORE
 HCL Nomad, MarvelClient and AppRestrictions
0
By Marc Thomas
In Blog, HCL Notes/Domino, MarvelClient, More
Posted October 20, 2020

HCL Nomad, MarvelClient and AppRestrictions

It has been a bit quiet around HCL Nomad. After half a year, HCL has the new release 1.0.9 ready to download. In this post I’d like to write more about two of the changes in the iOS version: [...]

READ MORE
 Introducing Endpoint Performance Monitoring for M365
2
By Matthew Sand
In Blog, More, OfficeExpert, panagenda news
Posted October 16, 2020

Introducing Endpoint Performance Monitoring for M365

How can you tell the true user experience for Microsoft 365 performance? Microsoft guarantees 99.9% uptime for M365, but that doesn’t ensure every user is having excellent response time. There [...]

READ MORE
 Preventing Digital Overload in Microsoft 365 through Data Analytics
0
By Luis Suarez
In Blog, HCL Ambassadors, More, OfficeExpert, panagenda news
Posted August 17, 2020

Preventing Digital Overload in Microsoft 365 through Data Analytics

One of the many interesting developments we have seen throughout the first part of 2020 is that when talking about change management and digital transformation Change has never been about [...]

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 A golden solution for device swaps, mistakes, and accidents – MarvelClient Roaming
0
By Christoph Adler
In Blog, HCL Ambassadors, HCL Notes/Domino, MarvelClient, More, Products
Posted July 30, 2020

A golden solution for device swaps, mistakes, and accidents – MarvelClient Roaming

The situation we are currently all in together once more proves that it is important for your users to be mobile and flexible when it comes to where they work. Your best friend is your reliable [...]

READ MORE
 Leveraging Data Analytics to Optimize License Management for Microsoft 365
0
By Matthew Sand
In Blog, More, OfficeExpert, Products
Posted June 23, 2020

Leveraging Data Analytics to Optimize License Management for Microsoft 365

Software licensing has changed over the years. Now many software agreements are based on subscriptions paid monthly or yearly. Which means that you should only pay for what you actually use, [...]

READ MORE
 HCL Digital Solutions ACADEMY
0
By Marc Thomas
In Blog, HCL Notes/Domino, More, Services
Posted June 4, 2020

HCL Digital Solutions ACADEMY

"HCL Digital Solutions Academy" announced to give customers and partners an overview of the portfolio as well as educational content on current products.

READ MORE
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Alle benötigten Informationen sind im Appliance-Logs-Zipfile inkludiert. Dieses wird erstellt, wenn Sie im panagenda Administration Center auf den Download Logs Link klicken.

Schritt 1) Öffnen Sie das iDNA Advanced Settings Menü wie folgt:

  • Melden Sie sich am iDNA Admin Client (https://<IP oder FQDN der Appliance>/idna) an
  • Klicken Sie im Menü auf Advanced Settings > Support
  • Sie werden zum panagenda Administration Center weitergeleitet

Schritt 2) Melden Sie sich im panagenda Administration Center an

  • Klicken Sie auf Download, um das Zipfile (logs.zip)zu generieren

Schritt 3) Hängen Sie das Zipfile an Ihre Support-Email an.

 

 

 

 

Wenn Sie ein neues Support Ticket an die Adresse support@panagenda.com senden, hängen Sie bitte ein repräsentatives MarvelClient Arbeitsverzeichnis (Working Directory) in gezippter Form an, inklusive log.xml, action.xml, und dem temp-Unterverzeichnis. Üblicherweise brauchen wir keine Kopien der Analyse- oder Konfigurationsdatenbank.

Weitere Informationen für Microsoft Windows:

Das panagenda Arbeitsverzeichnis finden Sie standardmäßig im App-Data\Local-Verzeichnis des Benutzers (%localappdata%).

Beispiele:

NT 4.0, Windows 2000, XP:
C:\Dokumente und Einstellungen\%USERNAME%\Lokale Einstellungen\Anwendungsdaten\panagenda\marvel

Vista, Win7, Win8, Win10:
C:\Users\%USERNAME%\AppData\Local\panagenda\marvel

Hinweis: Das MarvelClient Arbeitsverzeichnis können Sie mit Hilfe der notes.ini-Einstellung “MC_WorkingDirectory” ändern.

Hinweis: Das log.xml befindet sich im Zugriff solange der betreffende IBM Notes Client läuft. Falls Ihr Zip-Programm im Zugriff befindliche Dateien nicht zippen kann, können Sie entweder den Client schließen, oder eine Kopie der log.xml-Datei erstellen und diese inkludieren.

Weitere Informationen für Mac OS 64Bit:

Auf Mac OS 64Bit Systemen finden Sie das Working Directory unter /Users/USERNAME/Library/Application Support/panagenda.

Weitere Informationen für Linux und Mac OS 32Bit:

Auf Linux und Mac OS 32Bit Geräten liegt das Working Directory standardmäßig im Verzeichnis /tmp/panagenda/marvel.

 

 

 

 

In den meisten Supportfällen werden ein oder mehrere SecurityInsider Protokolle benötigt. Sie können diese auf folgende Art exportieren:

  • Öffnen Sie bitte in SecurityInsider die Ansicht “Information\Protokolle”
  • Markieren und kopieren Sie alle relevanten Protokoll-Dokumente in Ihre Zwischenablage (STRG + C)
  • Erstellen Sie bitte eine neue lokale und unverschlüsselte Datenbank ohne Gestaltung (wählen Sie -blank/leer- als Schablone) in Ihrem IBM Notes Daten-Verzeichnis
  • Kopieren Sie den Inhalt aus der Zwischenablage in diese neu erstellte Datenbank (STRG + V)
  • Schließen Sie die neu erstellte Datenbank, zippen Sie diese (mit den darin befindlichen Dokumenten) und senden Sie diese bitte an support@panagenda.com