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OfficeExpert

Home | Products | OfficeExpert
 The Truth About Your ISP and How It Impacts Your Microsoft 365 Performance
0
By Stefan Fried
In Blog, More, OfficeExpert, Products
Posted December 17, 2020

The Truth About Your ISP and How It Impacts Your Microsoft 365 Performance

To get the best user experience out of your Microsoft 365 (M365) apps, network connectivity speed is one of the most important factors. If your internal network has a hiccup, then your Teams [...]

READ MORE
 Preventing Employee Burnout through Data Analytics in Microsoft 365
0
By Luis Suarez
In Blog, More, OfficeExpert, panagenda news, Services
Posted December 2, 2020

Preventing Employee Burnout through Data Analytics in Microsoft 365

Apparently, people are working longer hours during the pandemic. Gallup has pretty much confirmed it as well in some recently published research. Our obsession throughout the last few months to [...]

READ MORE
 Introducing Endpoint Performance Monitoring for M365
2
By Matthew Sand
In Blog, More, OfficeExpert, panagenda news
Posted October 16, 2020

Introducing Endpoint Performance Monitoring for M365

How can you tell the true user experience for Microsoft 365 performance? Microsoft guarantees 99.9% uptime for M365, but that doesn’t ensure every user is having excellent response time. There [...]

READ MORE
 New Features in OfficeExpert 4: Unlocking Data Analytics for Microsoft 365
0
By Matthew Sand
In Blog, OfficeExpert, panagenda news, Products
Posted October 12, 2020

New Features in OfficeExpert 4: Unlocking Data Analytics for Microsoft 365

The latest version of OfficeExpert 4.0 is loaded with great new capabilities to help IT groups manage their Microsoft 365 environment more efficiently and securely distribute access to the data [...]

READ MORE
 Preventing Digital Overload in Microsoft 365 through Data Analytics
0
By Luis Suarez
In Blog, HCL Ambassadors, More, OfficeExpert, panagenda news
Posted August 17, 2020

Preventing Digital Overload in Microsoft 365 through Data Analytics

One of the many interesting developments we have seen throughout the first part of 2020 is that when talking about change management and digital transformation Change has never been about [...]

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 Automated Alerts based on Accurate Data Analytics
By Matthew Sand
In Blog, OfficeExpert, Products
Posted August 6, 2020

Automated Alerts based on Accurate Data Analytics

If a tree falls in the woods and no one is around to hear it, does it make a sound? The same conundrum exists with software issues. When software acts up, or user behavior is against company [...]

READ MORE
 Proactive Monitoring and License Management to Drive Cost Savings
By Matthew Sand
In Blog, OfficeExpert, Products
Posted August 6, 2020

Proactive Monitoring and License Management to Drive Cost Savings

The new subscription-based, software purchase models of cloud computing are challenging IT organizations around the world to closely monitor and track the licenses that they actually need. [...]

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 Enhanced OfficeExpert 3.2 – New Insights for your Microsoft 365 Environment
0
By Matthew Sand
In Blog, OfficeExpert, Products
Posted August 5, 2020

Enhanced OfficeExpert 3.2 – New Insights for your Microsoft 365 Environment

The updated version of OfficeExpert v3.2 is focused on helping enterprise organizations understand the usage trends within their Microsoft 365 environment, drive targeted adoption campaigns, and [...]

READ MORE
 Comparing Usage Analytics about M365 Workloads
0
By Ben Menesi
In Blog, OfficeExpert, Products, Trainings
Posted July 8, 2020

Comparing Usage Analytics about M365 Workloads

When Microsoft Teams reached the total of 75M active daily users in May it was a huge milestone proving that Teams was truly the key collaboration tool for the Microsoft 365 cloud service. [...]

READ MORE
 Finding Subject Matter Experts
0
By Stefan Fried
In Blog, OfficeExpert, panagenda news, Products
Posted July 6, 2020

Finding Subject Matter Experts

A Subject Matter Expert, or SME, within any organization is a person who has specific and relevant knowledge about how that company operates. They have unique and valuable expertise in one or [...]

READ MORE
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Leider ist diese Funktion in Ihrer Testversion nicht enthalten.

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Leider ist diese Funktion in Ihrer Testversion nicht enthalten.

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Alle benötigten Informationen sind im Appliance-Logs-Zipfile inkludiert. Dieses wird erstellt, wenn Sie im panagenda Administration Center auf den Download Logs Link klicken.

Schritt 1) Öffnen Sie das iDNA Advanced Settings Menü wie folgt:

  • Melden Sie sich am iDNA Admin Client (https://<IP oder FQDN der Appliance>/idna) an
  • Klicken Sie im Menü auf Advanced Settings > Support
  • Sie werden zum panagenda Administration Center weitergeleitet

Schritt 2) Melden Sie sich im panagenda Administration Center an

  • Klicken Sie auf Download, um das Zipfile (logs.zip)zu generieren

Schritt 3) Hängen Sie das Zipfile an Ihre Support-Email an.

 

 

 

 

Wenn Sie ein neues Support Ticket an die Adresse support@panagenda.com senden, hängen Sie bitte ein repräsentatives MarvelClient Arbeitsverzeichnis (Working Directory) in gezippter Form an, inklusive log.xml, action.xml, und dem temp-Unterverzeichnis. Üblicherweise brauchen wir keine Kopien der Analyse- oder Konfigurationsdatenbank.

Weitere Informationen für Microsoft Windows:

Das panagenda Arbeitsverzeichnis finden Sie standardmäßig im App-Data\Local-Verzeichnis des Benutzers (%localappdata%).

Beispiele:

NT 4.0, Windows 2000, XP:
C:\Dokumente und Einstellungen\%USERNAME%\Lokale Einstellungen\Anwendungsdaten\panagenda\marvel

Vista, Win7, Win8, Win10:
C:\Users\%USERNAME%\AppData\Local\panagenda\marvel

Hinweis: Das MarvelClient Arbeitsverzeichnis können Sie mit Hilfe der notes.ini-Einstellung “MC_WorkingDirectory” ändern.

Hinweis: Das log.xml befindet sich im Zugriff solange der betreffende IBM Notes Client läuft. Falls Ihr Zip-Programm im Zugriff befindliche Dateien nicht zippen kann, können Sie entweder den Client schließen, oder eine Kopie der log.xml-Datei erstellen und diese inkludieren.

Weitere Informationen für Mac OS 64Bit:

Auf Mac OS 64Bit Systemen finden Sie das Working Directory unter /Users/USERNAME/Library/Application Support/panagenda.

Weitere Informationen für Linux und Mac OS 32Bit:

Auf Linux und Mac OS 32Bit Geräten liegt das Working Directory standardmäßig im Verzeichnis /tmp/panagenda/marvel.

 

 

 

 

In den meisten Supportfällen werden ein oder mehrere SecurityInsider Protokolle benötigt. Sie können diese auf folgende Art exportieren:

  • Öffnen Sie bitte in SecurityInsider die Ansicht “Information\Protokolle”
  • Markieren und kopieren Sie alle relevanten Protokoll-Dokumente in Ihre Zwischenablage (STRG + C)
  • Erstellen Sie bitte eine neue lokale und unverschlüsselte Datenbank ohne Gestaltung (wählen Sie -blank/leer- als Schablone) in Ihrem IBM Notes Daten-Verzeichnis
  • Kopieren Sie den Inhalt aus der Zwischenablage in diese neu erstellte Datenbank (STRG + V)
  • Schließen Sie die neu erstellte Datenbank, zippen Sie diese (mit den darin befindlichen Dokumenten) und senden Sie diese bitte an support@panagenda.com