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Trainings

Home | Trainings
 18 Essential Steps for HCL Notes and Domino Software Upgrades
0
By Christoph Adler
In Blog, HCL Ambassadors, MarvelClient, Services, Trainings
Posted March 26, 2021

18 Essential Steps for HCL Notes and Domino Software Upgrades

For many organizations, HCL Notes and Domino form the backbone of their critical business processes. To keep up with innovations, organizational requirements, and growing user expectations, IT [...]

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 Analyzing Call Quality Performance for Microsoft Teams
0
By Stefan Fried
In Blog, More, OfficeExpert, Trainings
Posted February 5, 2021

Analyzing Call Quality Performance for Microsoft Teams

Amid the pandemic most companies have started supporting employees‘ home office equipment so they can communicate and collaborate effectively. This includes their home networking gear and their [...]

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 Comparing Usage Analytics about M365 Workloads
0
By Ben Menesi
In Blog, OfficeExpert, Products, Trainings
Posted July 8, 2020

Comparing Usage Analytics about M365 Workloads

When Microsoft Teams reached the total of 75M active daily users in May it was a huge milestone proving that Teams was truly the key collaboration tool for the Microsoft 365 cloud service. [...]

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 How to keep your project cost efficient from start to finish
0
By Franz Walder
In Blog, iDNA, More, Products, Trainings
Posted February 19, 2020

How to keep your project cost efficient from start to finish

In part 3, we want to take on one of the big hurdles most of us know very well from personal and work related experience: “Finding a good place to start”.

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 Safely navigating your Domino projects with confidence
0
By Franz Walder
In Blog, iDNA, More, Products, Trainings
Posted October 15, 2019

Safely navigating your Domino projects with confidence

In many organizations, the Notes/Domino environment has organically grown over decades. It is deeply embedded in business processes and represent a big investment in the application landscape. In [...]

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 Analyze FIRST before you spend money in Office 365 Multi-Geo licenses!
0
By Stefan Fried
In Blog, OfficeExpert, Products, Trainings
Posted March 29, 2019

Analyze FIRST before you spend money in Office 365 Multi-Geo licenses!

Multi-Geo licenses (available for Microsoft Exchange Online, OneDrive and SharePoint Online), allow your company to expand Office 365 to multiple geographical regions within your tenant. [...]

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 KnowledgeNuggets – July 2018
0
By Daniel Klas
In Blog, Trainings
Posted July 31, 2018

KnowledgeNuggets – July 2018

Find KnowledgeNuggets covering the topics Connections Windows Plugins, WebSpehere, Textbox.io and Connections PINK.

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 Learnings from numerous IBM Notes client upgrades and updates
0
By Florian Vogler
In MarvelClient, Products, Trainings
Posted March 9, 2018

Learnings from numerous IBM Notes client upgrades and updates

Even though most of our customers have a corporate software deployment solution, many of them use MarvelClient Upgrade to update and upgrade hundreds of thousands of IBM Notes clients every year [...]

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 Facilitating Your IBM Connections Communities More Effectively using ConnectionsExpert
0
By Xaver Benz
In ConnectionsExpert, Products, Trainings
Posted December 22, 2017

Facilitating Your IBM Connections Communities More Effectively using ConnectionsExpert

In my previous blog post ‘Influencing Systems Change with ConnectionsExpert’ we have seen why every single employee is invaluable for an organization to reach a single common goal: to improve the [...]

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 Influencing Organizational Change with ConnectionsExpert
0
By Xaver Benz
In ConnectionsExpert, Products, Trainings
Posted December 6, 2017

Influencing Organizational Change with ConnectionsExpert

The login numbers are important as they provide a first impression of how knowledge practitioners within your organization utilize your ESN. Although they can help you understand current and [...]

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You’ll find your log-in link in your email inbox shortly.

Leider ist diese Funktion in Ihrer Testversion nicht enthalten.

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Vielen Dank für Ihr Interesse! Wir haben Ihre Anfrage erhalten.

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Alle benötigten Informationen sind im Appliance-Logs-Zipfile inkludiert. Dieses wird erstellt, wenn Sie im panagenda Administration Center auf den Download Logs Link klicken.

Schritt 1) Öffnen Sie das iDNA Advanced Settings Menü wie folgt:

  • Melden Sie sich am iDNA Admin Client (https://<IP oder FQDN der Appliance>/idna) an
  • Klicken Sie im Menü auf Advanced Settings > Support
  • Sie werden zum panagenda Administration Center weitergeleitet

Schritt 2) Melden Sie sich im panagenda Administration Center an

  • Klicken Sie auf Download, um das Zipfile (logs.zip)zu generieren

Schritt 3) Hängen Sie das Zipfile an Ihre Support-Email an.

 

 

 

 

Wenn Sie ein neues Support Ticket an die Adresse support@panagenda.com senden, hängen Sie bitte ein repräsentatives MarvelClient Arbeitsverzeichnis (Working Directory) in gezippter Form an, inklusive log.xml, action.xml, und dem temp-Unterverzeichnis. Üblicherweise brauchen wir keine Kopien der Analyse- oder Konfigurationsdatenbank.

Weitere Informationen für Microsoft Windows:

Das panagenda Arbeitsverzeichnis finden Sie standardmäßig im App-Data\Local-Verzeichnis des Benutzers (%localappdata%).

Beispiele:

NT 4.0, Windows 2000, XP:
C:\Dokumente und Einstellungen\%USERNAME%\Lokale Einstellungen\Anwendungsdaten\panagenda\marvel

Vista, Win7, Win8, Win10:
C:\Users\%USERNAME%\AppData\Local\panagenda\marvel

Hinweis: Das MarvelClient Arbeitsverzeichnis können Sie mit Hilfe der notes.ini-Einstellung “MC_WorkingDirectory” ändern.

Hinweis: Das log.xml befindet sich im Zugriff solange der betreffende IBM Notes Client läuft. Falls Ihr Zip-Programm im Zugriff befindliche Dateien nicht zippen kann, können Sie entweder den Client schließen, oder eine Kopie der log.xml-Datei erstellen und diese inkludieren.

Weitere Informationen für Mac OS 64Bit:

Auf Mac OS 64Bit Systemen finden Sie das Working Directory unter /Users/USERNAME/Library/Application Support/panagenda.

Weitere Informationen für Linux und Mac OS 32Bit:

Auf Linux und Mac OS 32Bit Geräten liegt das Working Directory standardmäßig im Verzeichnis /tmp/panagenda/marvel.

 

 

 

 

In den meisten Supportfällen werden ein oder mehrere SecurityInsider Protokolle benötigt. Sie können diese auf folgende Art exportieren:

  • Öffnen Sie bitte in SecurityInsider die Ansicht “Information\Protokolle”
  • Markieren und kopieren Sie alle relevanten Protokoll-Dokumente in Ihre Zwischenablage (STRG + C)
  • Erstellen Sie bitte eine neue lokale und unverschlüsselte Datenbank ohne Gestaltung (wählen Sie -blank/leer- als Schablone) in Ihrem IBM Notes Daten-Verzeichnis
  • Kopieren Sie den Inhalt aus der Zwischenablage in diese neu erstellte Datenbank (STRG + V)
  • Schließen Sie die neu erstellte Datenbank, zippen Sie diese (mit den darin befindlichen Dokumenten) und senden Sie diese bitte an support@panagenda.com