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panagenda Partner Levels

  • Referral Partner

    Referral Partners recommend panagenda and bring us in contact with new customers without any further obligations for support and customer relationship management, since panagenda works directly with each customer.

  • Reseller

    Resellers are often preferred suppliers to our customers and play an active part in the procurement of licenses and/or services. Similar to referral partners, they have no obligations for support and customer relationship management.

  • Business Partner

    panagenda Business Partners demonstrate a high level of skills and market success, are certified experts for select panagenda solutions and directly responsible for respective implementations and 1st level support.

  • Premium Business Partner

    panagenda Premium Business Partners demonstrate the broadest skill set and market success, are certified for all of panagenda’s solutions and directly responsible for implementation, 1st and 2nd level support.

IBM, panagenda and Trust Factory

panagenda is a strategic IBM Business Partner and works together with many great people from IBM in various countries across the globe to make sure that the technology behind net new license sales and maintenance is secured – in other words: our expertise and solutions ensure that IBM software is adopted fast and runs with best in class return on investment (ROI), from year to year.

Typical cases of interest for IBM are around IBM Notes and Domino, Applications, Mobility, Connections, Connections Cloud (formerly called IBM SmartCloud), VDI, IBM Notes Browser Plugin, Citrix, PureSystems, Co-Existence, Migration, Consolidation, net new licenses, converting licenses and maintaining licenses.

Until today, IBM has used solutions from the panagenda group in engagements at customers with a total of more than ten million seats – some are one-time engagements to find and implement the best transformation strategy for adoption of new technology, others are ongoing engagements to achieve optimal total cost of ownership (TCO) for the customer.

panagenda and its wholly owned subsidiary Trust Factory are both registered as accredited suppliers with IBM so that any panagenda solution or services offering can be procured via IBM Global Sourcing:


IBM Supplier Number for Software Solutions: 1000431140
IBM Non Development Solutions Engagement Agreement (NDSEA): 4914019775

Trust Factory

IBM Supplier Number for Services: 1000216663
IBM Global Master Agreement Number: 4902NL0239

Strategic partners and solutions

The following partners and solutions are of strategic importance to us:

  • IBM Notes and Domino, Verse, Traveler, Sametime, Connections, Connections Cloud, IBM SmartCloud, Websphere, SoftLayer, IBM i, z/OS
  • Microsoft Windows, Outlook and Exchange, SharePoint, Office, Windows Terminal Server (WTS)
  • Linux Ubuntu, Suse, Red Hat
  • Unix and AIX
  • Citrix XenServer, XenApp, XenDesktop
  • VMWare Workstation, vSphere, View, ThinApp
  • Apache Tomcat
  • Apple Devices, iOS and OS X
  • Android
  • Blackberry (RIM – Research in Motion) Devices and Blackberry Enterprise Server

Contact us for your nearest panagenda partner

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