Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?

In the world of IT management, it is easy to forget that the primary focus should be on supporting people, not machines. In this webinar, we are going to show why modernized digital experience monitoring (DEM) solutions are necessary for a successful digital employee experience. Traditional endpoint performance and networking management tools are no longer effective with employees working from anywhere and home office networks leave too many blind spots for performance troubleshooting, especially for Microsoft Teams call quality.

Employees experiencing poor VoIP call quality may never contact the helpdesk and continue to suffer in silence. According to the findings in our recent pulse survey on Common Issues with Microsoft Teams Performance, IT operations is waiting for users to report their issues for Teams call quality. Instead, they should fix problems proactively so they can improve the digital employee experience for hybrid workers, even the quiet ones.

Besides the troubles it causes to the hybrid workers, do you know how much it can cost an organization? In our survey, using a low estimate, we were able to determine that the annual costs of fixing call quality problems in a company with 10,000 employees can be up to $500k! To improve the digital employee experience, and reduce helpdesk cost per ticket, it is necessary to have accurate metrics that provide the measurements and actionable insights necessary for troubleshooting issues before they become widespread problems. 

Join us in this webinar where we will investigate real client experiences and show you how they successfully improved the digital employee experience of their hybrid workforce through end-to-end performance monitoring.