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Solution Architect

Full Time
AMER (North, Central and South America)
USA, Boston

Due to the growth of our Microsoft product range, we are looking for our next change agent who will provide pre-sales technical support, perform product demonstrations to target customers, and help us make our leading Microsoft 365 management solution even better. As a Solution Architect (in Boston or US EST remote), you will work closely with panagenda’s sales, support and customer success teams, and regularly interact with our customers.

Founded in 2007, panagenda is an international corporation and our product, OfficeExpert, is a leading SaaS-based unified management solution for Office 365, featuring extensive performance monitoring, management, reporting, auditing and delegation capabilities.  If an organization uses Microsoft 365, they need OfficeExpert.

As a member of the panagenda team you will

  • do Pre-sales Support:
  • Gather and assemble technical usage information and analysis as needed to develop Business Value Assessments
  • Review demo preparation questionnaires to create customized demonstrations for specific customers based on their business needs
  • Deliver strategic product demonstrations and participate in technical discussions with key prospects
  • Present technical capabilities as well as the business value of all OfficeExpert products and services
  • Interpret customer business requirements by actively listening to clients and using astute questioning to understand, anticipate and provide thoughtful answers
  • Provide target customers with a compelling argument that panagenda’s products and/or services will best satisfy their needs in terms of features, functions, and delivery
  • Provide technical assistance in responding to functional and technical elements of key RFIs, RFPs, and SOWs
  • Define and deliver remote, or on-site, POC’s to selected customer prospects
  • do Post-Sales Assistance:
  • Build strong relationships with IT administrators and IT directors to help proactively mitigate the risk of churn
  • Provide advanced product deployment support for strategic partners and customers
  • Serve as a second-level resource for Partner Forums to answer technical questions
  • When necessary, Solution Architects will deliver remote or on-site product deployment or troubleshooting services
  • Increase the value of the OfficeExpert service within the customer base by ensuring feature utilization including Analytics Insights, license management and root-cause analysis
  • Following a successfully closed opportunity, the Solution Architect will deliver a half-day training to impart a level of understanding for all product features
  • do Marketing Assistance:
  • Review marketing blog outlines and contribute to / write technical articles as needed
  • Perform social media outreach including Linkedin and Twitter
  • Participate in content creation and delivery of Webinars
  • Participate in content creation of White Papers and review of marketing materials
  • Review and develop product documentation
  • Assist in development of partner enablement materials
  • Create short videos demonstrating various elements of new product functionality
  • Represent panagenda at selected trade shows and conferences to engage in technical discussions and perform customer demonstrations
  • Travel up to 25% in North America (circumstances allowing)

We’d love to talk to you if you have

  • A 4-year degree required (BA/BS), or equivalent work experience
  • Prior experience as a pre-sales support engineer or technical support representative
  • 10 years work experience in relevant roles with at least 2 years in a pre-sales architect role including an IT background
  • A demonstrated history at a fast paced, dynamic and entrepreneurial company (preferably on-line SaaS toolset experience)
  • Detailed understanding of Microsoft 365 architecture, workloads and administration, preferably with Office 365 related Microsoft technical certifications
  • An in-depth understanding of Microsoft Azure architecture ideally with experience administering Azure hosted solutions and/or you’re holding Azure certifications
  • Excellent people skills (i.e., ability to build relationships, IT discussions, technical Q&A)
  • Good administrative skills including planning and time management to execute within parameters and risk forecasting and reporting – general adherence to internal deadlines
  • Proficiency in MS Office and other business tools to communicate and/or present professionally to customers
  • Great communication skills – verbal and written, ability to communicate clearly and effectively to explain complex technical solutions in easy-to-understand terms

More specifically if you

  • Have previous experience with Microsoft 365 Deployment Planning and Engagement Management
  • Have Experience with Demonstrating On-Line SaaS Solutions as a Pre-Sales Technical Resource
  • Have significant knowledge of Microsoft infrastructure, M365 management technologies, M365 licensing and related admin complexities
  • Come from a Unified Communications (UC) background

You’ll love working with us because

  • You’ll work with a dynamic, fast-paced and growing company with a strong people culture
  • Your salary will reward your performance
  • You’ll get to work professionally independently, remote working and flexible hours are supported
  • You’ll benefit from internal and external training opportunities

We guarantee a competitive and performance-related salary, dependent on your professional and personal qualifications.
We are looking forward to receiving your significant application (resume, cover letter, various certifications).