By default Microsoft does not support running an Outlook Client as a Windows Service (Only interactive mode is allowed)

If you have OfficeExpert running as a Windows Service, then by default the Client Sensor will fail with the following message

 

 

How to solve?

As said, MS does not support this but we have found a way to bypass this message.

  • Open Settings - Bot Configuration
  • Open the Outlook Client Sensor Configuration of the Bot
  • Select the following checkbox

 

  • save/close
  • Deploy Configuration