OfficeExpert Dashboard

Error rendering macro 'rw-search'

null

Versions Compared

Old Version 1

changes.mady.by.user stefan fried [panagenda]

Saved on

compared with

New Version 2

changes.mady.by.user stefan fried [panagenda]

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

In rare cases it can happen that no client data is being transmitted. This kbase article explains some of the possible steps you can do.

Table of Contents

Trigger Manual Scan

  • Open the OfficeExpert EPM Agent

Image Added


  • Click on Settings and enable the Debugging VIEW
  • Click on Debugging Menu item and check what Scan Date, Transmit date and Pending scans you see

Image Added


  • Click on Scan All configurations (right bottom corner)  and wait few moments .  If this doesn't improve the situation continue with the next step

Uninstall the Agent and pull it from scratch

  • Search for the Agent and click on Uninstall

Image Added


  • Wait 2-3 minutes
  • Start C:\Program Files\panagenda\TrueDEM Manager\TrueDEM Manager.exe
    • this will triggers the pull request and installs the app
    • Whenever done, you you will a splashscreen for seconds in order to perform the registration
    • You can follow the process in the corresponding Log file: %localappdata%\panagenda\TrueDEM Manager\Logs
  • Wait for ~20min and check the TrueDEM Portal if new data is visibile now