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  • Headset and audio device performance
  • Computer speed and available memory
  • Home networking speed
  • Internet Service Provider (ISP) routing and performance
  • Microsoft cloud service performance and response time

How TrueDEM Works

TrueDEMincludes TrueDEM includes a lightweight software application (EPM client) that is securely deployed, in a few seconds, to the user endpoints in your organization. This agent runs in the user context, not needing admin rights, and collects data directly from the device, tracking application performance and network speeds, letting you view the user experience as if you were standing over their shoulder. These agents gather performance data continually and report back to a central (SaaS) application where the information is aggregated and indexed for analysis and reporting. 

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