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Summary: In this video, COO Henning Kunz will show you three simple steps to open a support ticket for panagenda iDNA Applications.

It's easy to open a support ticket for iDNA Applications:

1. First, create an email and describe the issue as best as possible.
2. Secondly, download and attach the log file to your email. To do this:
   1. Open up your browser.
   2. Go to your appliance by entering its IP address.
   3. Log in with the config username.
   4. After you have logged in, click on Settings > Download logs.
   5. A pop-up window is displayed. Enter the same credentials (config); the package will download.
   6. Attach the downloaded log package to your email.
3. Finally, send the email with the attached log package to support@panagenda.com.

That's it!