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Summary: In this video, COO Henning Kunz will show you three simple steps to open a support ticket for panagenda iDNA Applications.

It's easy to open a support ticket for iDNA Applications:

  1. First, create an email and describe the issue as best as possible.
  2. Secondly, download and attach the log file to your email. To do this:
    1. Open up your browser.
    2. Go to your appliance by entering its IP address.
    3. Log in with the config username.
    4. After you have logged in, click on Settings > Download logs.
    5. A pop-up window is displayed. Enter the same credentials (config); the package will download.
    6. Attach the downloaded log package to your email.
  3. Finally, send the email with the attached log package to support@panagenda.com.
Note
If the log package is larger than 20 megabytes, do not attach it. Instead, let us know and we will assist you.
Info
For more detailed instructions, please watch the video.