The User Insights page now shows an event line for Networking, device and Call quality information. It will provide a comprehensive and at-a-glance overview of a user's device activity over the last 21 days, aiming at showing you: “Everything about this user that I need to see”.

There are 3 (collapsed) main categories which one sees when opening this view
•    Network
•    Device
•    Teams Calls
Each of them represents an aggregation of scores and metrics provided by the underlying child objects (one can expand the section to see all the child objects)

Network

Network is at the top because it is the most critical element through out the user experience journey.  It provides aggregated views for Wifi and Wired Networks. The tooltip information provides all relevant details about the network connection such as if the user is using an authenticated network and the network adaptor (Description). Network Events shows Bssid changes, when users change hotspots. This is going to be expanded even further in the near future with more network related change events.

Device

The Device category shows the perspective from the hardware itself. For instance: "Are my local resources exceeeding certain levels (cpu utilization, memory utilization) and therefore do they impact my experience?". Device events are shown for all update/remove/added events on software applications. 

As CPU and Memory can fluctuate greatly throughout the selected time frames, we show the minimal CPU percentage for the time frame as well as the percentage based on the 90th percentile (P90). This ensures extreme outlyers don't cause unnecessary alerts. 

Teams Calls

The last category is Teams Calls. It is a timeline view showing you which Teams calls the user participated in, when they joined and left and the call quality score for the user. There are 3 child line items when you expand this option. 

  1. User Summary: This line represents the users call quality experience as based on Microsoft CQD data combined with OfficeExpert TrueDEM proporietary calculations. As CQD only provides highly aggregated and avaraged meassurements, this means there is one score for the whole call specific to the user whose timeline you're looking at.
  2. Attendees Summary: This line represents the call quality experience of the other participants in that call as based on Microsoft CQD data combined with OfficeExpert TrueDEM proporietary calculations. Here too, CQD only provides highly aggregated and avaraged meassurements, which means there is one score for the other attendees.
  3. Real-Time Details: This is the user's call quality experience based on real-time data collected on a 30 second interval by OfficeExpert TrueDEM through it's agent on the users desktop and gives you granular insight into the actual segments of the call that are impacted. This allows you to understand if the whole call was impacted or only parts of it.

The roll-up line (parent bar) represents the most impacted meassurement for the user (User Summary & Real Time Details combined) and also shows where consecutive audio, video or screen sharing issues occured. 

To see further CQD and or real time details, click on the call segment.

Usage

To specify the period to look at, use the date controls in the right upper corner (up to 21 days) or focus in directly on the timeline itself by highlighting a specific period on the timeline. Use the Bin size and Zoom options to indicate the level of detail (15 minutes to 1 hour) preferred. 

Note! Keep in mind that setting the bin size to a smaller size and/or the covered period to more than the default 7 days can result in a somewhat longer loading time. 


Proprietary scoring:

We use scores to indicate potential areas of interest. The scoring is done for each of the categories with a score of 0-49 (red) indicating likely issues, 50-84 (yellow) indicating potential impacted quality that might or might not be noticable by users, and 85-100 (green) indicating no serious or noticable issues.