Windows Platform Requirements

  • Windows 10, version 1709, and later
  • User Device must be either:
    • Azure AD joined
    • Hybrid Azure AD joined
    • Azure AD registered
  • The Client need to be able to connect via TCP 443 (SSL) to
    • *.truedem.com
    • *.truedem.app
    • *.epmapi.com

    • *.servicebus.windows.net

      Please make sure that Proxy authentication is not required and SSL inspection is not in place whenever these domains are accessed.

      Furthermore, companies (especially large enterprises) should ensure that split tunneling is in place for all communication towards the endpoints mentioned above.

  • If you use AppLocker (Windows Defender), please make sure you that TrueDEM is a Trusted Application.>> AppLocker - Allow Rule
  • Make sure that Background Apps are enabled on the Device

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\BackgroundAccessApplications\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"NCBEnabled"=dword:00000001



Windows 11 Privacy & Security Location Settings

Starting with Windows 11 26100, new Privacy & Security Location settings allow further restriction of location, wifi, and cellular data. OfficeExpert TrueDEM requires access to location information. Grant permission to avoid regular prompts from OfficeExpert requesting access. Enable the following Regkeys on devices:


For EU Customers

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"


For US Customers

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"




Antivirus related info

In general there should never be the situation to whitelist anything on the AntiVirus level. However it may happen that the AV Vendor complains about EPM. The following two processes are the ones which you would potentially need to whitelist:

    • PerfraxAgent.Exec.Net
    • tracert.exe


MacOS Platform Requirements

There are no requirements at the moment


Changes to This Document

We may update this document from time to time by posting the updated document to our website. You acknowledge that it is your responsibility to review this document periodically.

If we make changes that materially reduce your rights or protections, we will send you an update notice via the contact information you have provided to us.