OfficeExpert TrueDEM supports all public versions of Microsoft 365. However, it is a dynamic environment where updates and changes happen often and fast. The OfficeExpert TrueDEM team is dedicated to adjust and fix any issues that can arise from this. If issues can't be resolved immediately we will report them here.

Excessive number of Teams calls are being reported as impacted

Beginning with Teams Version 25227.* (Windows), TrueDEM displays Teams calls that include video and/or screensharing as impacted.

TrueDEM applies numerous conditions to Microsoft Call Records data. One such condition relates to the lowVideoProcessingCapabilityRatio.TrueDEM flags calls when this ratio exceeds 10%. In the screenshot below, values of 1 are displayed, which correspond to 100%. This result which comes from Microsoft appears to be incorrect.

This issue was recently reported to Microsoft by us and is under investigation.