On macOS, TrueDEM collects Microsoft Teams call-quality telemetry through a small browser extension that it deploys into the Microsoft Teams application.
Because macOS treats another application's data folder as private, the operating system asks the user for permission the first time TrueDEM accesses the Microsoft Teams folder. The enduser will see the following dialog:
Known limitation: when the permission is granted (by the enduser) from the dialog, macOS 15 and later store it for the current session only. As a result, the prompt can reappear (typically after a restart of the machine/after logging out and back in/if the TrueDEM background service is restarted). This is macOS behaviour and is not specific to TrueDEM. On some macOS versions there is no dialog at all. Access is refused straight away and macOS instead shows a notification saying that TrueDEM tried to access data from another app. |
In order to avoid the dialog (and also the known limitation mentioned in the box), we recommend in adding a Privacy Preferences Policy Control (PPPC) Policy to your macOS Device Management solution.
The following article describes the policy configuration for Microsoft Endpoint Manager (Intune)