In this topic:

Bridgehead Application Unreachable

Error Message:

Possible Cause: DNS Entry Missing

In certain cases, it may happen that the IBM Connections host name can not be resolved. As a result, ConnectionsExpert can not communicate with the Bridgehead.

If host name resolution via DNS is not possible, the IP address and host name can be configured in the /opt/panagenda/appdata/ce/config file as follows:

#will be used in combination with the PANAGENDA_CONNECTIONS_IP property to define a hosts file mapping for the connections environment 
PANAGENDA_CONNECTIONS_HOST_NAME=<hotname-of-your-connections-environment>

#will be used in combination with the PANAGENDA_CONNECTIONS_HOST_NAME property to define a hosts file mapping for the connections environment
PANAGENDA_CONNECTIONS_IP=<ip-address-of-your-connections-environment>

Afterwards, run the following command to update the Docker containers:

ce start

Possible Cause: Firewall Issues

ConnectionsExpert needs to communicate with the IBM Connections hosts via port 80/TCP (http) or 443/TCP (https). 

You can test whether the firewall blocks the port by entering http://connections.server.local/ (http)  or https://connections.server.local/ (https) into the Firefox browser of the virtual appliance.

Wrong Credentials

Error Message:

• Check password
• Check Bridgehead Security Roles, see Bridgehead Installation.

Bridgehead Issues

Bridgehead HTTP 404

Please recheck WebSphere HTTP server configuration, see Bridgehead Installation.

Bridgehead WebSphere Error 500

Map Bridgehead to IBM HTTP Server

/bridgehead displays error message

Please contact panagenda support and provide SystemOut.log.