1. Log in to iDNA Applications, click on the settings button (top-right corner) and select Download Logs...
   
   

   
   
   An authentication is required in order to continue to the next step:
   

2. Please click the Download button next to Download Appliance Logs
   
   
   
3. Save the file to your computer

Please send this file with every support inquiry. These logs will greatly improve speed and quality of processing support tickets.