In rare cases it can happen that no client data is being transmitted. This kbase article explains some of the possible steps you can do.

Trigger Manual Scan

• Open the OfficeExpert EPM Agent

• Click on Settings and enable the Debugging VIEW
• Click on Debugging Menu item and check what Scan Date, Transmit date and Pending scans you see

• Click on Scan All configurations (right bottom corner)  and wait few moments .  If this doesn't improve the situation continue with the next step

Uninstall the Agent and pull it from scratch

• Search for the Agent and click on Uninstall

• Wait 2-3 minutes
• Start C:\Program Files\panagenda\TrueDEM Manager\TrueDEM Manager.exe
  • This will trigger the pull request and installs the Agent again
  • Whenever done, you you will a splashscreen for seconds (will be closed automatically)
  • You can follow the process in the corresponding Log file: %localappdata%\panagenda\TrueDEM Manager\Logs
• Wait for ~20min and check the TrueDEM Portal if new data is visibile now