Our online shop is designed with you, the customer in mind. Having selected the number of licenses for your desired product, you can choose a subscription model in either USD or EUR. You then [...]
Last week panagendians from all over the world came together in Obertauern, Austria for our annual company meeting. Here we not only plan ahead, making sure we’re all on the same page. It’s also [...]
Controlling changes in corporate culture is not always easy. Analyzing user activity and participation rates will help you to understand how mature your ESN (Enterprise Social Network) is. Our [...]
How do you assess the current state of digitization of your company? According to the Digital Office Index 2018, 72 percent of companies using digital solutions in the office, say business [...]
ConnectionsExpert version 2.0 is jam-packed with improvements and new features. Many of them were requested by our customers and partners. Take a look at the hightlights.
In 2018 we bring to you DataMiner, a product by panagenda that is integrated as an add-on solution to a number of products in our portfolio. For a seamless introduction we have planned webinars [...]
Our next major release for ConnectionsExpert is just around the corner and saying you will like it a lot is probably somewhat of an understatement. Together we can discover the true value of your [...]
A major release of our analytics and monitoring solution for IBM Connections is nearing its completion, bringing exciting new features for data analysts, community managers and administrators.
In my previous blog post ‘Influencing Systems Change with ConnectionsExpert’ we have seen why every single employee is invaluable for an organization to reach a single common goal: to improve the [...]
The login numbers are important as they provide a first impression of how knowledge practitioners within your organization utilize your ESN. Although they can help you understand current and [...]
All downloads on this page are available for you.
Alle benötigten Informationen sind im Appliance-Logs-Zipfile inkludiert. Dieses wird erstellt, wenn Sie im panagenda Administration Center auf den Download Logs Link klicken.
Schritt 1) Öffnen Sie das iDNA Advanced Settings Menü wie folgt:
Schritt 2) Melden Sie sich im panagenda Administration Center an
Schritt 3) Hängen Sie das Zipfile an Ihre Support-Email an.
Wenn Sie ein neues Support Ticket an die Adresse support@panagenda.com senden, hängen Sie bitte ein repräsentatives MarvelClient Arbeitsverzeichnis (Working Directory) in gezippter Form an, inklusive log.xml, action.xml, und dem temp-Unterverzeichnis. Üblicherweise brauchen wir keine Kopien der Analyse- oder Konfigurationsdatenbank.
Weitere Informationen für Microsoft Windows:
Das panagenda Arbeitsverzeichnis finden Sie standardmäßig im App-Data\Local-Verzeichnis des Benutzers (%localappdata%).
Beispiele:
NT 4.0, Windows 2000, XP:
C:\Dokumente und Einstellungen\%USERNAME%\Lokale Einstellungen\Anwendungsdaten\panagenda\marvel
Vista, Win7, Win8, Win10:
C:\Users\%USERNAME%\AppData\Local\panagenda\marvel
Hinweis: Das MarvelClient Arbeitsverzeichnis können Sie mit Hilfe der notes.ini-Einstellung “MC_WorkingDirectory” ändern.
Hinweis: Das log.xml befindet sich im Zugriff solange der betreffende IBM Notes Client läuft. Falls Ihr Zip-Programm im Zugriff befindliche Dateien nicht zippen kann, können Sie entweder den Client schließen, oder eine Kopie der log.xml-Datei erstellen und diese inkludieren.
Weitere Informationen für Mac OS 64Bit:
Auf Mac OS 64Bit Systemen finden Sie das Working Directory unter /Users/USERNAME/Library/Application Support/panagenda.
Weitere Informationen für Linux und Mac OS 32Bit:
Auf Linux und Mac OS 32Bit Geräten liegt das Working Directory standardmäßig im Verzeichnis /tmp/panagenda/marvel.
In den meisten Supportfällen werden ein oder mehrere SecurityInsider Protokolle benötigt. Sie können diese auf folgende Art exportieren:
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