Our online shop is designed with you, the customer in mind. Having selected the number of licenses for your desired product, you can choose a subscription model in either USD or EUR. You then [...]
Our solutions are! MarvelClient, GreenLight, ApplicationInsights, iDNA, and SecurityInsider are now officially verified by IBM as IBM Domino 10 compatible.
The EU General Data Protection Regulation (GDPR) is put into force on 25th May 2018 and is the most influential change in privacy and data protection with a worldwide impact. Particularly [...]
2017 is a special year for panagenda for several reasons. First, we celebrated our 10th birthday in June and now, in October we are over the moon to have sold our 10 millionth license! As such, [...]
This series of blogs should introduce our products to you from the perspective of those closest to them, their developers, product managers and consultants. Statistics and features are available [...]
Along with the re-branding of GroupExplorer (GE) to SecurityInsider (SI), we've made several changes based on customer feedback to improve your user experience. In this webinar, IBM Lifetime [...]
This series of blogs should introduce our products to you from the perspective of those closest to them, their developers, product managers and consultants. Statistics and features are available [...]
We are getting ready to launch SecurityInsider, the product formerly known as GroupExplorer. Along with the re-branding we’ve made several changes based on customer feedback to improve your user [...]
When troubleshooting a mail routing or security problem, time is of the essence! And time is the one commodity that Domino administrators covet most. Administrators don’t have time to [...]
All downloads on this page are available for you.
Alle benötigten Informationen sind im Appliance-Logs-Zipfile inkludiert. Dieses wird erstellt, wenn Sie im panagenda Administration Center auf den Download Logs Link klicken.
Schritt 1) Öffnen Sie das iDNA Advanced Settings Menü wie folgt:
Schritt 2) Melden Sie sich im panagenda Administration Center an
Schritt 3) Hängen Sie das Zipfile an Ihre Support-Email an.
Wenn Sie ein neues Support Ticket an die Adresse support@panagenda.com senden, hängen Sie bitte ein repräsentatives MarvelClient Arbeitsverzeichnis (Working Directory) in gezippter Form an, inklusive log.xml, action.xml, und dem temp-Unterverzeichnis. Üblicherweise brauchen wir keine Kopien der Analyse- oder Konfigurationsdatenbank.
Weitere Informationen für Microsoft Windows:
Das panagenda Arbeitsverzeichnis finden Sie standardmäßig im App-Data\Local-Verzeichnis des Benutzers (%localappdata%).
Beispiele:
NT 4.0, Windows 2000, XP:
C:\Dokumente und Einstellungen\%USERNAME%\Lokale Einstellungen\Anwendungsdaten\panagenda\marvel
Vista, Win7, Win8, Win10:
C:\Users\%USERNAME%\AppData\Local\panagenda\marvel
Hinweis: Das MarvelClient Arbeitsverzeichnis können Sie mit Hilfe der notes.ini-Einstellung “MC_WorkingDirectory” ändern.
Hinweis: Das log.xml befindet sich im Zugriff solange der betreffende IBM Notes Client läuft. Falls Ihr Zip-Programm im Zugriff befindliche Dateien nicht zippen kann, können Sie entweder den Client schließen, oder eine Kopie der log.xml-Datei erstellen und diese inkludieren.
Weitere Informationen für Mac OS 64Bit:
Auf Mac OS 64Bit Systemen finden Sie das Working Directory unter /Users/USERNAME/Library/Application Support/panagenda.
Weitere Informationen für Linux und Mac OS 32Bit:
Auf Linux und Mac OS 32Bit Geräten liegt das Working Directory standardmäßig im Verzeichnis /tmp/panagenda/marvel.
In den meisten Supportfällen werden ein oder mehrere SecurityInsider Protokolle benötigt. Sie können diese auf folgende Art exportieren:
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