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Uncovering hidden knowledge within your organization

What’s the point of digital collaboration if not to break down the barriers to communication and to tear down the information silos, to let the knowledge flow?

But there’s a problem in MS Teams. Knowledge is only easy to access, when you already know where to find it. Finding Teams by name is only possible if you know the exact name. Wildcards don’t exist. Discovering who is working where is also impossible to do.

Where is my Team?

That’s the problem Jane faced.

Jane was a new hire at a company building bridges and tunnels. She had been assigned to an on-going project to design and build a bridge for a client in South America. She knew she needed to join the Team that was responsible for the project. She also had been told that the Team name had the word “bridge” in it.

It wasn’t a great start to her day. She knew from her last company that a search for just “bridge” would yield no results. Without wildcards, she needed the full Team name.

Finally, she found a colleague who told her the full name was “SA Bridge”. With a sigh, she returned to her desk and mentally prepared herself to sift through all the Teams called SA Bridge to find the one that was hers. Additionally, she knew hers was a sensitive project. If her Team could be “private”, no amount of searching would ever return a result.

Where is my Team?

Where is my Team?

That’s the problem Jane faced.

Jane was a new hire at a company building bridges and tunnels. She had been assigned to an on-going project to design and build a bridge for a client in South America. She knew she needed to join the Team that was responsible for the project. She also had been told that the Team name had the word “bridge” in it.

It wasn’t a great start to her day. She knew from her last company that a search for just “bridge” would yield no results. Without wildcards, she needed the full Team name.

Finally, she found a colleague who told her the full name was “SA Bridge”. With a sigh, she returned to her desk and mentally prepared herself to sift through all the Teams called SA Bridge to find the one that was hers. Additionally, she knew hers was a sensitive project. If her Team could be “private”, no amount of searching would ever return a result.

Where is my Team?
Finding even private Teams helps to keep them clean

Finding even private Teams helps to keep them clean

Fortunately, her new employer used OfficeExpert’s Teams Analytics module. With it she was able to search public and private Teams; she was able to use wildcards; and she could search titles and descriptions!

She was shocked when “SA Bridge” returned only one hit! Turns out, it was easy for the Admins to search and eliminate duplicate Teams from the database. Her search was quick, efficient and accurate.

Finding even private Teams helps to keep them clean

Fortunately, her new employer used OfficeExpert’s Teams Analytics module. With it she was able to search public and private Teams; she was able to use wildcards; and she could search titles and descriptions!

She was shocked when “SA Bridge” returned only one hit! Turns out, it was easy for the Admins to search and eliminate duplicate Teams from the database. Her search was quick, efficient and accurate.

Finding even private Teams helps to keep them clean

Let the knowledge flow freely within your organization

Once she joined, she enjoyed being able to share the pooled knowledge of her colleagues and to start solving problems, and that wasn’t all. Where previously having just “bridge” was not enough. Now it was an asset!

Using the wildcard function, she wasn’t limited to just the expertise within her own Team. A search for “bridge” showed other Teams, public and private, that were working similar projects. With a quick call to the Teams owners, she had instant access to deep pools of knowledge and experience that would have been hidden in her previous company.

Now wonder Jane’s new company was the best in the industry.

Let the knowledge flow freely within your organization

Let the knowledge flow freely within your organization

Once she joined, she enjoyed being able to share the pooled knowledge of her colleagues and to start solving problems, and that wasn’t all. Where previously having just “bridge” was not enough. Now it was an asset!

Using the wildcard function, she wasn’t limited to just the expertise within her own Team. A search for “bridge” showed other Teams, public and private, that were working similar projects. With a quick call to the Teams owners, she had instant access to deep pools of knowledge and experience that would have been hidden in her previous company.

Now wonder Jane’s new company was the best in the industry.

Let the knowledge flow freely within your organization