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With the new call list we also added the feature of showing you*, when the user is in call. And not just show, it also allows you to open directly the Real Time Call Data - Details page with streaming metrics page for that call as it is happening. This makes it possible to dive into a call as it is happening for a user that for instance is reporting problems to you.

Agent Manager

Release

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management – insider channel

As part of the new TrueDEM Manager version 6 an branch concept in our auto-update model was introduced to have specific users assigned to a preview versus General Availability (GA) release track.

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