OfficeExpert Dashboard

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2024

Week 43

Type

Description

New

User Experience page - User Insights - Timeline: We've added the used network adapter for Wifi connections in the Description field

Improvement

User Experience page - User Insights - Timeline: Removed obsolete lines and updated the tooltips 

Fix

User Experience page - User Insights - Timeline: Corrected an issue where users using an VPN while on an unmanaged network were unintentionally marked as using a managed network

Improvement

User Experience page - User Insights - Timeline: Corrected the tooltip for the base line for Device metrix to only show scores. Sublines for CPU and Memory also got updated to show the calculated score, the minimal value meassured in the timeframe and the 90th percentile value of meassurements. This to ensure outlyers won't color the result too much.

Improvement

User Experience page - User Insights - Timeline: Teams Calls represented on the timeline now follow the join/leave time of the user, not the start/end time of the call.

New

User Experience page - User Insights - Timeline: For Teams calls we now show 3 distinct lines:
  • User Summary: Shows calculated quality across the call for the user based on Microsoft CQD data enhanced with proporietary calculations
  • Attendees Summary: Shows calculated quality across the call for other attendees in the call based on Microsoft CQD data enhanced with proporietary calculations
  • Real Time Details: Shows call quality per selected interval for the user during the call based on OfficeExpert TrueDEM data

The worst quality experience from either the user summary or real time Detail is rolled up to the summary line which also shows when consecutive issues occur (based on real time data).

Fix

User Details: The obsolete event timeline and Connectivity Journey graphs were removed from the User Details page as these have been fully replaced by the enhanced Event Timeline (first tab) and Connectivity Journey (second tab) on the User Experience page. 

Retired

The following pages have been retired:

  • Factors Negatively Influencing Teams Calls
  • Wifi Quality During Calls


Week 40

Type

Description

Fix

User Experience page: Inconsistency in "locked" messages resolved if the user has a M365 core license only

Improvement

User Experience page: Help Text 

Fix

User Experience page: Navigation fixed where it wouldn't work correctly with the browser back button 

Fix

User Experience Page: License Issued date corrected where it showed the wrong issue date

Fix

TrueDEM Agent Status: TrueDEM Manager versions didn't always match with the number of Agent Versions (note! There are situations in which this can be correct, in general though the numbers should be the same)

Fix

User Experience page - Call List: Some inconsistency in the KPI figures (total calls,etc..) could arise in certain situations. This has been resolved now

Fix

Teams Version Impact Analysis Page reflects new Teams versions

Fix

Real Time Call Data - Details page: The number of Internal vs total (internal & external) participants in the call were switched

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