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This easy-to-read list can be used by support desks to prioritize remediation efforts, enabling customers to proactively take preventive measures before the quality of future Microsoft Teams calls is degraded by poor wireless connections. If a user consistently experiences poor Wi-Fi quality, it is likely that subsequent call experiences will also be affected. Identified networks with poor scores require remediation before any vendor (in this case, Microsoft) would engage in further troubleshooting, as such networks fall below any acceptable performance markers. The information is simple: 

This page answers the questions...

Over the past several days, User X took 108 calls from a Wi-Fi network that is not supported by Microsoft or any other vendor. This issue needs to be addressed and must be remediated.

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• • Show Users with Scores Below
    • Only Scores below this number are considered in the table
  • Show Users with more than x Calls
    • Only Users with more than x Calls are considered in the table
  • Max # of Users to Show
    • Only this number of Users (ranked) are shown in the table
  • Timeframe selection (right top corner)

Columns:

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Display Name of the user —
• Click on the name opens
the User Experience Page
• All calls on Wifi for Selected User Page

• • Display Name
    • Display Name of the user
  • UPN
    • User Principal Name — Click on the name opens the User Experience Page of the user 
  • Title
    • User Title
  • Device Name
    • Name of the Computer Device the user is using
  • TrueDEM Wifi Score
    • Calculated Wifi Score on the Ssid — Click on the name opens All calls on Wifi for Selected User Page
  • Calls on SSID
    • Number of Calls the User made on this SSID
  • SSId
    • Name of the SSID the user was using
  • % of Calls
    • Total calls made by the user during the selected timeframe
  • Department
    • Name of the Users Department

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