The TrueDEM® Portal is your gateway to a wealth of troubleshooting information and metrics for your users' M365 Experience.

The core solution is OfficeExpert TrueDEM® M365 with OfficeExpert TrueDEM® Advanced for Teams offiering additional information and deep dive call analytics. 

Below you will find information on each of the pages branching off the TrueDEM® Homepage.

Documentation:

• TrueDEM® Homepage
• User Search (user & call details)
  • User Experience
    • User Experience - User Insights
    • User Experience - Connectivity Journey
    • User Experience - User Experience
    • User Experience - Teams Call List
      • Teams Call Analytics
        • Call Insights
        • Real Time Call Data – Details for an individual user
    • User Experience - Device Summary
    • User Experience - User Summary
  • User Details
  • Streaming Metrics
• Environment Status
  • Real User Experience Score
• Microsoft M365 App Status
• Microsoft Service Health
  • Ongoing Incidents (Microsoft Health)
  • Overview of Closed Incidents
• TrueDEM® Agent Status
• Microsoft Outages Analysis
• Microsoft Teams (Reports)
  • Microsoft Teams Versions (Report)
  • Substandard WiFi Networks for Teams Calls
    • All Calls on WiFi for Single User
  • Teams Media Analysis
  • Teams Relay Region Analysis
  • Calls with Abnormal Failure Rates
• Admin Reports
  • MS Outlook Versions Report
• TrueDEM® M365 screens

Note: The panagenda OfficeExpert TrueDEM® EPM Portal is based on Grafana. You can find some basic information about the usability of this platform in the Grafana documentation. 

Short intro video: