Page History

Microsoft Teams > Teams Relay Region Analysis Report:

This report shows you which relay regions are utilized during calls by your users and the latency they are expected to experience while doing so. This report allows you to see if there are any proxy, VPN or other network routing related issues that could influence your users user experience during calls. For more information, please consult: https://www.panagenda.com/kbase/display/OE/Teams+Relay+Region+Analysis

Admin Reports > Microsoft Outlook Versions Report:

This report gives you insight into the distribution of Outlook client versions your users have installed. Detect any users still clinging to the Classic client as well as identify users who’s automatic update process has perhaps halted.

For more information please consult: https://panagenda.com/kbase/pages/viewpage.action?pageId=119439785

The menu under “Microsoft Teams” has been updated to accommodate a tile for the new Teams Media Relay Regions report. Two existing reports pertaining to Direct Routing and Enterprise Voice cost optimization have been moved into a menu accessible under a new tile called: “Enterprise Voice”

Call Quality Debug Level Page:

• Added CPU related information to the participants list
• Section “Local Network” now shows two tables. The first is the pre-existing table consisting of call record data from Microsoft. The second “ TrueDEM Agent Enhanced Network Detail”  table contains additional network related data for users with the TrueDEM client installed.
• The tables in the following sections have been enhanced with additional data columns showing data collected by the TrueDEM agent:
  • Audio: Protocol & Codec have been added
  • Video: Codec & Network Transport type
  • Screensharing: Codec & Network Transport type

Note! The codec is both retrieved from Microsoft as well as form the TrueDEM agent but if available will be used from the TrueDEM agent as this one is more granular and specific than what Microsoft call records return.

A new table grid layout already used on tables in some report pages provides advantages in regards to column sorting and filtering as well as offering options for column selection and pivot tables. The following report pages have been updated to now use this new grid layout for tables as well. We will continue updating pages and tables with this new layout as we go.

• “Live Teams Call Status” page
• “Active Calls on Selected Network” page
• “Call Quality Tenantwide Overview” page
• “Network Call Quality” page

Note: This change does not affect data, just the representation of the data.

The Teams Media Analysis page was reworked and now has an improved interface. It also now contains additional graphs showing the times video and screensharing where used in calls on the organization level.

The Org-wide table in the top now categorizes by Operation System and Type of Call as well for easy classification.

An adjustment was made to the Delve scan. This was needed because of the recent  retirement of certain Delve features.