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Windows Platform Requirements
- Windows 10, version 1709, and later
- User Device must be either:
- Azure AD joined
- Hybrid Azure AD joined
- Azure AD registered
- The Client need to be able to connect via TCP 443 (SSL) to
- *.truedem.com
- *.truedem.app
- *.epmapi.com
*.servicebus.windows.net
Info Please make sure Ensure that Proxy proxy authentication is not required and SSL inspection is not in place whenever disabled for these domains are accessed.
Furthermore, companies (especially large enterprises) should ensure that split tunneling is in place for all communication towards the endpoints mentioned above.
. Large enterprises should implement split tunneling for communications to the mentioned endpoints.
When using AppLocker (Windows Defender),
please make sure youensure that TrueDEM is listed as a Trusted Application.
>>- Make sure that Background Apps are enabled on the Device
Windows 11 Privacy & Security Location Settings
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Starting with Windows 11 26100, new Privacy & Security Location settings allow further restriction of location, wifi, and cellular data. OfficeExpert TrueDEM requires access to location information. Grant permission to avoid regular prompts from OfficeExpert requesting access. Enable the following Regkeys on devices: |
For EU Customers
| Code Block |
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Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
"Value"="Allow" |
For US Customers
| Code Block |
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Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\location\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\wifiData\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData
"Value"="Allow"
Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\CapabilityAccessManager\ConsentStore\cellularData\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
"Value"="Allow" |
Antivirus related info
In general there should never be the situation to whitelist anything on the AntiVirus level. However it may happen that the AV Vendor complains about EPM. The following two processes are the ones which you would potentially need to whitelistGenerally, whitelisting items at the AntiVirus level should not be necessary. However, instances may arise where the AV Vendor flags OfficeExpert TrueDEM. In such cases, you might need to whitelist the following two processes:
- PerfraxAgent.Exec.Net
- tracert.exe
MacOS Platform Requirements
There are no requirements at the moment
Changes to This Document
We may update this document from time to time by posting the updated document to our website. You acknowledge that it is your responsibility to review this document periodically.
If we make changes that materially reduce your rights or protections, we will send you an update notice via the contact information you have provided to us.
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