Page History

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KPI's in the top allow you to get a quick overview of overall call statistics for the user. It shows for instance the number of calls with issues, the average call duration, the most used audio & video devices (in % of calls it was used in), the devision between group vs P2P calls and the avarage Jitter, MOS and Packet loss across calls for this user in this period. These KPI's show information across all calls made by the user, not just the ones on the device for which the Experience page is opened , with the exception of the last three KPI's which only account for calls where the TrueDEM agent is installed but also calls made on for instance tablets and smart phones.  

Teams Call List

The Teams call list shows you a list of all calls made by the user in the last 7, 14 or 21 days (adjustable). It allows you to quickly see relevant metrics about the call like audio/video/screensharing quality of the call for the user as well as for other participants in the call. For completeness, calls are shown regardless of whether they were made on the device or on other devices. For calls made on unmonitored devices, certain columns might not be filled. If the user is in an ongoing call, this is indicated by the purple bar that will appear in the top.

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