OfficeExpert Dashboard

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It is important to note that call counts on that page are based on established thresholds.

Code Block
Audio Jitter > 30ms
Audio Rtt > 200ms
Audio Loss Rate > 5%
Video Rtt > 200ms
Video Loss Rate> 5%
VBSS Loss Rate> 5%
Memory > 90%
Cpu > 90%
Wi-Fi Signal < 70%


And there are  3 Three key aspects to consider:

• Aggregated Figures from the selected time range
• Time range will be capped at 14d maximmum
• Numbers are counted as "User Calls"

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The KPI Grid gives an overview at a glance.
Tiles appear in grey for general information, blue if there are no issues, and orange when a user call matches a problem type.


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Timelines

There are three timelines in a sequence to quickly identify patterns.

      • The first one depcits the number of users calls per hour. 
      • The second one maps the individual findings (insights/issues) on the timeline.
      • The third timeline shows the number of user calls where an media category (Audio/ Video / VBSS)  was flagged as impacted as a stacked barchart
      • The third one maps  the individual findings (insights/issues) on the timeline.

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Different Perspectives (Group by)

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This grid displays call records made by individual users on the network, presenting key information for each entry. Selecting a row redirects to the Call Debug Page, where detailed user data details about the Call can be accessed.