OfficeExpert Dashboard

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The Teams Calls List shows all calls, regardless of the device selected in the top. However, calls made in full or partially on the device/platform selected in the top are highlighted.

Note! In some cases the CQD data provided by Microsoft lacks the name of the device. In that case a link to TrueDEM data can not be made and the device will be identified by the platform (aka 'Windows' for instance). 

KPI's

KPI's in the top allow you to get a quick overview of overall call statistics for the user. It shows for instance the number of calls with issues, the average call duration, the most used audio & video devices (in % of calls it was used in), the devision between group vs P2P calls and the avarage Jitter, MOS and Packet loss across calls for this user in this period. These KPI's show information across all calls made by the user, not just the ones on the device for which the Experience page is opened but also calls made on for instance tablets and smart phones.  

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