Improved

Single Call Insights page:  Added a text box that shows the explanation details for the detected Insights

New

Real Time Call Data - Details page: Added additional header information

• Add device name in the top header section
• New items:
• Show last used VBSS Codec send/Receive
• Show used Network
• Show used IP Address

New

Real Time Call Data - Details page: Added call insights & platform information

• Added a box to show detected Call insights
• Added a timeline of used OS platforms during the call

New

Real Time Call Data - Details page: Added a separate indicator for Teams app CPU consumption in the CPU graph.

Improvement

Real Time Call Data - Details page: For graphs where a threshold is available, it is shown as a dotted red line.

Updated graphs include those depicting Jitter, Jitter buffer, RTT and loss rates for Audio and Video.

Improvement

Real Time Call Data - Details page: Improved Raw Call data table by adding newly collected call data and making it more user friendly. Utilizing graphing techniques to indicate Boolean options as icons and percentage values with bars.

Improvement

User Experience page: Device selection updates

Device selection bubbles now also include all devices used by a user as identified in CQD data, not just monitored devices. Devices that can be identified by a device name (e.g. Windows & Mac) will show as named. If the user also made calls on iOS, Android or through a web client, single buttons per platform will be added. Note! This means that if a user used more than one iOS or Android device, there will still only be one iOS or Android bubble.

Selection of a device (or platform) bubble will have the following effects:

1. On the Device Insights tab, only information pertaining to that device and calls on that device are shown. For monitored devices this includes Network, Device and Teams Call data, for unmonitored devices as well as iOS and Android, this will mean the Device Insights shows the calls made (or partially) made on that device.
2. The Teams Call List tab will highlight all calls made completely or partially made on that device based on which device was used for audio streaming.
3. Depending on whether the device is TrueDEM monitored or not, certain tabs will not be available

Improvement

User Experience page: The tab User Insights was renamed to Device Insights as it shows device specific information based on the selected device bubble.

Improvement

User Experience page: Teams Call List updates

The following changes were made to the Teams Call List:

• Highlighting of calls based on selected device. Calls will be highlighted if they were used during the call. Including calls where they were only partially used.
• New columns were added to show:
• Devices Used (# of devices the user used in the call)
• Longest Used Platform (operating system for the longest used device)
• Longest used device (Device name or, if no name is available the platform for the longest used device)
• Information & performance columns like Network, Average Memory, Average RTT, etc. all refer to metrics from the longest used device. For info about other devices used, open the Call debug page for the selected call.

New

New report under: Microsoft Teams -> Teams Network Reports -> Managed Networks Call Overview

This new report provides insight into how your managed networks are doing and which managed networks are showing network related issues with Teams calls. This report will allow you to quickly identify problematic managed networks and help with remediating problems that could have significant impact on your users. Using the option to drill down, will give you access to further details specific to the selected network as well as an overview of the users on that network.

For more information on the overview page see: https://www.panagenda.com/kbase/x/PYUeBw and for Managed Network Details: https://www.panagenda.com/kbase/x/RYUeBw

Improvement

Removed preview status of the Teams Relay Region Analysis & Teams Media Analysis

Improvement

User Search: Removed the Streaming metrics link from the Search results. Live call data can be accessed through the User Experience - Teams Call List page

Fix

TrueDEM® Agent Status: The sort order for the Agent Version graph was adjusted to sort newest to oldest again

Improvement

Various navigation changes:

Adjusted the following navigation tiles under the Microsoft Teams tile:
- Added Teams Network Reports underneath of Microsoft Teams
- Moved Wi-Fi Network Analysis and Network Call Quality underneath of Teams Network Reports
- Added Managed Networks Call Overview underneath of Teams Network Reports

Cleaned up the bread crumb navigation on the homepage

Fix

Corporate Network Call Quality: Call Quality by Corp Network Grid -  Changed the calculation from distinct calls to distinct user calls

Fix

Outage Report:  The table is now sorted descending by End date. Previously this was by start date

Fix

Resolved an issue in the M365 Core Scan for Delve where results were not consistently displayed.

Improvement

Microsoft M365 Application Status: The UI was optimized in preparation of new monitored workloads.

New

Environment page: New workloads were added to the M365 Environment workload scanning. Making it possible to see the actual status of service quality for your users.   

New workloads:

• Copilot
• M365 Apps (Word, Excel, PPT, Visio)
• VivaConnections
• Search (instead of Delve)