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Below you will find basic steps what you can do in terms of troubleshooting the TrueDEM Agent and/or the TrueDEM Manager.

TrueDEM Manager

The TrueDEM manager is reponsible to deploy the Agent and to get the latest update for the Agent itself. If you notice that End Users are not on the latest version the Agent, then the following Log can help you.
You can find logs from the TrueDEM Manager here: %localappdata%\panagenda\TrueDEM Manager\Logs

OfficeExpert EPM Agent

The Agent itself is the core application. If  Depending which Agent you use (EU or US) the path differs

%localappdata%\Packages\PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y\LocalCache\Logs

Does the Agent transmits data ?

In case you want to check if the Agent for a user transmits data, you can do the following

• Open the OfficeExpert EPM Agent
• Click on Settings and enable the Debugging View  (NOT the Debugging Mode!)
  

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• Click in the Menu on Debugging and check the Scan Date, Transmit Date and Pending scans information
  • if you see an old date or a number of pending scans then this indicates that not all data has been transmitted successfully → read "How to trigger a manual Scan"

How to trigger a manual Scan?

In rare cases it can happen that no client data is being transmitted. This kbase article explains some of the possible steps you can do.

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You can perform the foll

• Open the OfficeExpert EPM Agent

• Click on Settings and enable the Debugging View  (NOT the Debugging VIEWMode!)
• Click in the Menu on Debugging Menu item and check what the Scan Date, Transmit date Date and Pending scans you seeinformation

• Click on Scan All configurations (right bottom corner)  and wait few moments .  If this doesn't improve the situation continue with the next stepstep → "Uninstall the Agent and pull it again"

Uninstall the Agent and pull it

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again

• Search for the Agent and click on Uninstall

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