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- Click on Scan All configurations (right bottom corner) and wait few moments . If this doesn't improve the situation continue with step → "Uninstall the Agent and pull it again"
Are Background Tasks running?
Background tasks are required and essential for TrueDEM. If no data is being sent to the portal, you should need to check if Background tasks are still running on the Client.
- on the affected Client, opene a PowerShell as an Admin
- for US, execute the following cmdlet:
- Get-AppBackgroundTask -PackageFamilyName PerfraxInc.OfficeExpertEPMUS_3z4kejx6m272y
- for EU, execute the following cmdlet:
- Get-AppBackgroundTask -PackageFamilyName PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
The result is something like this:
If the list is empty, please open the TrueDEM App manually (this recreates the background tasks) and execute the powershell cmdlet again
Uninstall the Agent and pull it again
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