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Another change is that we now added a visual representation of a user’s connection to the Microsoft Teams cloud (teams /Outlook). Highlighting all the important connections points from device to (home/remote) local network to ISP to Microsoft Cloud. As a connection can route over multiple ISP’s before it hits the cloud we include both the first and last ISP the user touches.

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With the new call list we also added the feature of showing you*, when the user is in call. And not just show, it also allows you to open directly the Real Time Call Data - Details page with streaming metrics page for that call as it is happening. This makes it possible to dive into a call as it is happening for a user that for instance is reporting problems to you.

Agent Manager

Release

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management – insider channel

As part of the new TrueDEM Manager version 6 an branch concept in our auto-update model was introduced to have specific users assigned to a preview versus General Availability (GA) release track.

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Organizations can use roles to assign users to either the Insider (Preview) or Enterprise (GA) channel. More information about this feature can be found here: How to use the Insider Channel

Fixes & other improvements

We constantly strive to enhance our product. Check the Intermediate fixes & updates on the portal page for a full list of updates!

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