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OfficeExpert TrueDEM supports all public versions of Microsoft 365. However, it is a dynamic environment where updates and changes happen often and fast. The OfficeExpert TrueDEM team is dedicated to adjust and fix any issues that can arise from this. If issues can't be resolved immediately we will report them here.
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Status - 7th 8th of January 2025October 2025 |
Excessive number of Teams calls are being reported as impacted
Beginning with Teams Version 25227.* (Windows), TrueDEM displays a larger than normal number of Teams calls using video and/or screensharing as impacted.
TrueDEM indicates call quality based on a large number of criteria and conditions. One such condition relates to the lowVideoProcessingCapabilityRatio. TrueDEM flags calls as impacted when this ratio exceeds a pre-defined threshold as it could indicate issues with the local endpoint's ability to process video/screensharing. Since the introduction of the above mentioned Teams version, data provided by Microsoft indicates that nearly every call made on Windows devices is seeing a 100% lowVideoProcessingCapabilityRatio, which clearly exceeds any threshold.
It is highly unlikely that this is the case for every device and call, and the issue was therefor reported to Microsoft for further investigation.