Page History
2025:
Week (tbd - Expected delivery End of April)31
Type | Description |
Improvement | Grafana Portal Update: Grafana v11.4 |
New | User Experience page: If a user has recently used multiple devices, it is now possible to switch between these devices without having to go back to the User Search. Bubbles in the top identify the Windows & MacOS devices that were recognized as being used by the user. To switch to a different device, simply click on the bubble. Do keep in mind that available data might differ between devices based on Opperating System and the availability of a TrueDEM agent on that device. The "Teams Call list" will display all calls regardless of which device is selected. |
New | User Experience page: If a user is in a call, this will be made visible on the User Experience page by an icon on the device bubble (if there are more than one devices listed for the user), as well as the tab for Teams Calls. This helps identify if the user is in a call and on which device. |
New | User Experience page: The user's manager is now listed on the User Summary tab and allows for a direct drill down into the managers User Experience page. |
New | User Search: An icon now identifies the device OS (Windows/MacOS) on search results. |
New | Agent Status page: MacOs and Windows devices are now indicated separately in the active Agents graph. |
Improvement | Agent Status page: It's now possible to filter for Windows or MAcOs devices in the Agent Version & OS Version graphs |
Improvement | Real time Call Data - Details page: The mouse over annotation text for change events now includes both the information of the state before and after the change. Example "Audio Recv. Codec changed from: SATIN to SATINFullBand" |
Fix | ISP Overview Page: The column for "% Diff" contained incorrect and misleading data, this was corrected. The filter at the top works now also against the % Diff column |
Fix | Call Quality Debug Level - Single Call Insights page: Fixed an issue with the KPI's in the top that caused a wrong calculation of totals. Same issue also caused unnecessary scroll bars to appear in certain situations. |
Fix | Active Calls on Selected Network page: Resolved issue that could cause a data mismatch between Active Calls on Selected Network and live call status page |
Fix | User Experience: Call List: fixed an uncommon issue where average figures were displayed incorrectly |
Fix | Call Debug page: Fixed an issue that could cause an empty Real Time data page to appear when a user clicked on the Realtime Link for an Ongoing call |
Fix | Call Debug page: Fixed issue where sometimes the Realtime Link appeared although the user was not using a TrueDEM monitored device |
Fix | Corp. Network Call Quality page: In the Media Relay Location by Corporate Network grid the "Pct. Poor Calls" column header was renamed to prevent confusion |
Week 23
Type | Description |
New | Live Teams Call Status: The report has been extended to now include geographical representations of ongoing calls and calls with issues based on the type of affected media. Four maps in the top show:
These maps allow for a quick identification of potential hotspot sites and networks as well as give you an indication of whether a problem is local, regional or global. |
New | User Experience - tab: Connectivity Journey: We added a visual representation of the connectivity journey on the tab to show the geographical routing the of user. This feature replaces the Routing map visible under the admin menu but also allows you to go back in time to see previous connectivity routings. The separate Routing Map report under the [Admin Reports] - [Network Reports] is also updated but will be deprecated in future. |
New | Call Quality Debug Level: The following additional Call Insights have been added to the Call insights:
See the kbase for more details |
Improvement | Microsoft 365 Outage Analysis: The list of Outage reports now also includes the number of affected Users in the list itself. Previously, this number was only visible when opening the report itself. |
Improvement | Live Teams Call Status - Improved loading time and making sure that only managed networks where users are actually authenticated on are shown in the second table Live Teams Call Status. |
Fix | Routing Map report: moved to Legacy folder. |
Week 18
Type | Description |
Fix | User Details - Connected Network and VPN Adapter Panel: A fix was applied to prevent situations in which where details were not always shown. |
New | Call Quality Debug Level page: TrueDEM now introducing Insights on single Call level. Insight are aggregated indicators of potential issues for adimnistrators administrators to look into. They offer a highlevel overview on the Call debug page of areas to look into with possilibity possibility to drill down to Call Insights page for more details. For more information on the Insights see: Call Insights |
New | Call Quality Debug Level page: The Attendees Timelines section was expanded expanded to hold an overview of the platforms used during the call as well as any platform switches made by users during the call. This gives you insight into what the user was using during that call and what changes on platform level took place. |
Improvement | Call Quality Debug Level page: The Attendees Performance Timelines table now includes time & device (by default hidden) details so to differentiate between devices for users who switch platform/device during the call. |
Improvement | Call Quality Debug Level page: The TrueDEM Agent Enhanced Network Detail table in the Local Networking section was updated to include only the timeframes where the TrueDEM Agent reported data. |
New | TrueDEM Agent Status: A new report was added to this page called "License distribution for Active Users" to show the TrueDEM License distribution for Active Users. This page allows insight into how licenses the organization utilized per month and allows for exporting an overview of licenses used in the previous month for verification purposes. |
Improvement | Teams Media Relay Analysis: The MediaRelay list was updated (backend) to improve reporting. |
Fix | Corporate Network Call Quality Page: in In large environments the affected managed networks sometimes failed to load. This has been addressed and fixed. |
Improvement | Teams Version Report: Improved the way how to detect the Teams Version and two obsolte obsolete columns were removed. The report's timeframe was consolidated on 21 days. |
Improvement | Teams Version Impact Analysis Report: Updated the way in which the analysis is performed for optimalization purposes. |
Improvement | User Details - Teams Version History and CPU Utilization: Updated the way how we perform the analysis for optimalization purposes. |
New | User Experience - User Summary: Added Assigned Microsoft Licenses to tab to give adminstrators a full overview of the M365 licenses the user holds. |
Fix | Microsoft Outage Analysis: Fixed an issue where the Excel download was not always working after the previous update of the underlying Grafana platform. |
Week 12
Type | Description |
Fix | Teams Media Analysis Page: Fixed a problem in the "Teams Media Usage Summary by Department" table where a percentage calculation didn't portray accurate numbers if the total was over 100% |
Fix | Fixed issue with Call Quality Debug Level page failed when several hundred attendees are in a call |
Improvement / New | On the Call Quality Debug Level page we improved the "Local Network Connection based on Microsoft Call Records" table in the Local Network section, and added an additional table to show TrueDEM Agent Enhanced Network Detail. This allows you to compare aggregated Microsoft data and real-time TrueDEM agent data for all attendees in the call in one place. |
New | On the Call Quality Debug Level page we added an additional section called "Attendee Timelines" that depicts a single overview of real time TrueDEM agent data for comparison for all attendees with a TrueDEM agent |
Improvement | Improvement: Various visual improvements were made to the underlying AG Grid technology that is used to render tables. |
Improvement | Obsolete Matomo elements were removed |
Improvement | The underlying Grafana environment was upgraded to the most recent stable version. Minor changes can be expected to the look & feel of Grafana and several technical improvements that will enhance the user experience. |
Improvement | Viva Engage Workload naming has been updated in various locations |
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