Page History
2025:
Week 31
Type | Description |
Improvement | Grafana Portal Update: Grafana v11.4 |
New | User Experience page: If a user has recently used multiple devices, it is now possible to switch between these devices without having to go back to the User Search. Bubbles in the top identify the Windows & MacOS devices that were recognized as being used by the user. To switch to a different device, simply click on the bubble. Do keep in mind that available data might differ between devices based on Opperating System and the availability of a TrueDEM agent on that device. The "Teams Call list" will display all calls regardless of which device is selected. |
New | User Experience page: If a user is in a call, this will be made visible on the User Experience page by an icon on the device bubble (if there are more than one devices listed for the user), as well as the tab for Teams Calls. This helps identify if the user is in a call and on which device. |
New | User Experience page: The user's manager is now listed on the User Summary tab and allows for a direct drill down into the managers User Experience page. |
New | User Search: An icon now identifies the device OS (Windows/MacOS) on search results. |
New | Agent Status page: MacOs and Windows devices are now indicated separately in the active Agents graph. |
Improvement | Agent Status page: It's now possible to filter for Windows or MAcOs devices in the Agent Version & OS Version graphs |
Improvement | Real time Call Data - Details page: The mouse over annotation text for change events now includes both the information of the state before and after the change. Example "Audio Recv. Codec changed from: SATIN to SATINFullBand" |
Fix | ISP Overview Page: The column for "% Diff" contained incorrect and misleading data, this was corrected. The filter at the top works now also against the % Diff column |
Fix | Call Quality Debug Level - Single Call Insights page: Fixed an issue with the KPI's in the top that caused a wrong calculation of totals. Same issue also caused unnecessary scroll bars to appear in certain situations. |
Fix | Active Calls on Selected Network page: Resolved issue that could cause a data mismatch between Active Calls on Selected Network and live call status page |
Fix | User Experience: Call List: fixed an uncommon issue where average figures were displayed incorrectly |
Fix | Call Debug page: Fixed an issue that could cause an empty Real Time data page to appear when a user clicked on the Realtime Link for an Ongoing call |
Fix | Call Debug page: Fixed issue where sometimes the Realtime Link appeared although the user was not using a TrueDEM monitored device |
Fix | Corp. Network Call Quality page: In the Media Relay Location by Corporate Network grid the "Pct. Poor Calls" column header was renamed to prevent confusion |
Week 23
Type | Description |
New | Live Teams Call Status: The report has been extended to now include geographical representations of ongoing calls and calls with issues based on the type of affected media. Four maps in the top show:
These maps allow for a quick identification of potential hotspot sites and networks as well as give you an indication of whether a problem is local, regional or global. |
New | User Experience - tab: Connectivity Journey: We added a visual representation of the connectivity journey on the tab to show the geographical routing the of user. This feature replaces the Routing map visible under the admin menu but also allows you to go back in time to see previous connectivity routings. The separate Routing Map report under the [Admin Reports] - [Network Reports] is also updated but will be deprecated in future. |
New | Call Quality Debug Level: The following additional Call Insights have been added to the Call insights:
See the kbase for more details |
Improvement | Microsoft 365 Outage Analysis: The list of Outage reports now also includes the number of affected Users in the list itself. Previously, this number was only visible when opening the report itself. |
Improvement | Live Teams Call Status - Improved loading time and making sure that only managed networks where users are actually authenticated on are shown in the second table Live Teams Call Status. |
Fix | Routing Map report: moved to Legacy folder. |
...