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2026:

Week 15

Type	Description
New	New navigation. Instead of the tiles navigation, TrueDEM now offers a side menu. This side menu is visible on all portal pages. Reports are different and open in a separate tab. We also reordered the menus to be more logical. This means that certain things changed place or order. Most notably, we moved the TrueDEM Agent Status page into "Device Reports" From now on, reports that got added or updated will show a "NEW" indicator in the side menu. This indicator is automatically removed after first use.
New	Teams Versions Overview: TrueDEM now has a report showing all Teams Client versions used in calls across all monitored and unmonitored devices in the tenant. It categorizes them by Operating system and version and indicates how many versions of the Windows client are older than 90 days. Under Microsoft-controlled rollout schedules versions exceeding 90 days are classified as outdated.
New	Applications used in Calls: This report shows all bots & applications that were seen in calls during the last 30 days. It provides insight into the non-human attendees, both native Microsoft, self-build and third party and allows for monitoring for occurrences per month and per day.
Improvement	Microsoft Service Health: The button for "Closed Incidents" was replaced with an "All Incidents" button. This button shows all recently added or updated incidents and Advisories regardless of status. Making it possible to see all recent incidents across all services in one view. The first column indicates if the incident/advisory was closed or is still open Several product logos were updated
Improvement	User Search page: Users can now press the 'star' icon in front of a user name to mark them as a 'favorite'. Favorites are shown by default and appear at the top (above recently visited) "Favorites" & "Recently visited" are now stored in the users profile, meaning they will appear regardless of where, or on which browser a user opens TrueDEM Default sort was changed to show Favorites first (sorted alphabetically), then recently visited (alphabetically). Sorting can be adjusted by clicking a column header but will reset on reloading the page.
New	User Experience - Device Insights: Added 'Virtual' line to the Network section that indicates when an active VPN adapter was detected Added Device Reboot date/time as indicators on the Device Event timeline
New / Improvement	User Experience - Device Summary: Re-designed Device Summary page Added Last Reboot timestamp Added Agent Manager version Added operating System name e.g.: "Windows 24H2"
Improvement	User Experience - User Experience: Logos for several apps were updated
Improvement	User Experience: User Summary: Re-designed User Summary page
Improvement	Teams Connectivity Journey: Added column in table for Teams destination
New	Call Quality Debug: A new insight was added that alerts when multiple SSIDs Detected during the call for a single user. For more info see Call Insights documentation
Fix	User Experience - Teams Call List: The "Impacted" rating for Calls no longer includes lowVideoProcessingCapabilityRatio as Microsoft is currently providing incorrect values via CQD.
Improvement	Grid plugin: Capability to filter one grid via drill-down interactions performed on another grid within the same dashboard
Fix	Routing Map: The Routing Map has been replaced by the Connectivity Jouney tab on User Experience. The obsolete Routing Map has therefor been removed.
Fix	Environment Health and App Status: Outdated logos for several apps were updated
Fix	Improved: Platform Grafana updated to v12 The following dashboards received minor adjustments to ensure continuity related to the Grafana V12 upgrade: call-quality-tenantwide-overview direct-routing-report teams-relay-region-analysis live-teams-call-status call-quality-debug-level

Week 4

Type	Description
Improvement	Managed Network Details: The Username was added as a column on the Call List to make it easier to identify the user associated with the call A new list was added to the section "Different Perspectives" to allow an overview of issues per Device (name) on the selected Network The call list grid groups and sorts by the number of child objects
Improvement	Managed Networks with Network related Call Issues: The timeframe for the underlying report when clicking through to an individual network, will now be automatically set to the timeframe selected on the Managed Networks with Network related Call Issues report.
Improvement	Substandard Wi-Fi Networks for Teams Calls: The timeframe is now automatically inherited from the main report on drill down
Improvement	User Experience: The date picker has been updated with a new interface. Making it easier and more intuitive to select the period for which you want to see calls. This also means it is now possible to easily go back in time up to 3 months and inspect older calls. Per selected period, a maximum of three weeks can be chosen. An indication was added to the bottom of the Connectivity Journey table & Call list table to show when the table was last refreshed.
Improvement	User Search: Previously, the Search result list showed separate lines for each monitored device a user used in the last 3 weeks. This has been altered as you can now switch device using the device bubbles in the top of the User Experience page itself. Only one line per user is now shown that when clicked will automatically select the device last used to make a Teams call on (Advanced License default) or, if no calls were made, the last monitored device that returned monitoring information (M365 License default). The Name column is now clickable and links directly to the User Experience page The link to the user details page is deprecated but the page can still be accessed through the link on the User Summary tab of the User Experience page for monitored (Windows) devices. A new column was added to show the number of monitored devices the user used in the last three weeks
New	Agent Status: Previously, only build numbers were shown. After requests from our customers we now also show the more recognizable Version names for the OS versions on both Windows & macOS.
Fix	User Experience The Teams call list would disappear when showing with 150% plus zoom or on mobile. This has been corrected On the Event time line, the popup that shows changes to installed components under "Device" - "Events" had a limit as to how many lines of updates could be shown. This has been corrected and if more changes took place, a scroll bar now appears

2025:

Week 42

Type	Description
Improved	Single Call Insights page: Added a text box that shows the explanation details for the detected Insights
New	Real Time Call Data - Details page: Added additional header information Add device name in the top header section New items: Show last used VBSS Codec send/Receive Show used Network Show used IP Address
New	Real Time Call Data - Details page: Added call insights & platform information Added a box to show detected Call insights Added a timeline of used OS platforms during the call
New	Real Time Call Data - Details page: Added a separate indicator for Teams app CPU consumption in the CPU graph.
Improvement	Real Time Call Data - Details page: For graphs where a threshold is available, it is shown as a dotted red line. Updated graphs include those depicting Jitter, Jitter buffer, RTT and loss rates for Audio and Video.
Improvement	Real Time Call Data - Details page: Improved Raw Call data table by adding newly collected call data and making it more user friendly. Utilizing graphing techniques to indicate Boolean options as icons and percentage values with bars.
Improvement	User Experience page: Device selection updates Device selection bubbles now also include all devices used by a user as identified in CQD data, not just monitored devices. Devices that can be identified by a device name (e.g. Windows & Mac) will show as named. If the user also made calls on iOS, Android or through a web client, single buttons per platform will be added. Note! This means that if a user used more than one iOS or Android device, there will still only be one iOS or Android bubble. Selection of a device (or platform) bubble will have the following effects: On the Device Insights tab, only information pertaining to that device and calls on that device are shown. For monitored devices this includes Network, Device and Teams Call data, for unmonitored devices as well as iOS and Android, this will mean the Device Insights shows the calls made (or partially) made on that device. The Teams Call List tab will highlight all calls made completely or partially made on that device based on which device was used for audio streaming. Depending on whether the device is TrueDEM monitored or not, certain tabs will not be available
Improvement	User Experience page: The tab User Insights was renamed to Device Insights as it shows device specific information based on the selected device bubble.
Improvement	User Experience page: Teams Call List updates The following changes were made to the Teams Call List: Highlighting of calls based on selected device. Calls will be highlighted if they were used during the call. Including calls where they were only partially used. New columns were added to show: Devices Used (# of devices the user used in the call) Longest Used Platform (operating system for the longest used device) Longest used device (Device name or, if no name is available the platform for the longest used device) Information & performance columns like Network, Average Memory, Average RTT, etc. all refer to metrics from the longest used device. For info about other devices used, open the Call debug page for the selected call.
New	New report under: Microsoft Teams -> Teams Network Reports -> Managed Networks Call Overview This new report provides insight into how your managed networks are doing and which managed networks are showing network related issues with Teams calls. This report will allow you to quickly identify problematic managed networks and help with remediating problems that could have significant impact on your users. Using the option to drill down, will give you access to further details specific to the selected network as well as an overview of the users on that network. For more information on the overview page see: https://www.panagenda.com/kbase/x/PYUeBw and for Managed Network Details: https://www.panagenda.com/kbase/x/RYUeBw
Improvement	Removed preview status of the Teams Relay Region Analysis & Teams Media Analysis
Improvement	User Search: Removed the Streaming metrics link from the Search results. Live call data can be accessed through the User Experience - Teams Call List page
Fix	TrueDEM® Agent Status: The sort order for the Agent Version graph was adjusted to sort newest to oldest again
Improvement	Various navigation changes: Adjusted the following navigation tiles under the Microsoft Teams tile: - Added Teams Network Reports underneath of Microsoft Teams - Moved Wi-Fi Network Analysis and Network Call Quality underneath of Teams Network Reports - Added Managed Networks Call Overview underneath of Teams Network Reports Cleaned up the bread crumb navigation on the homepage
Fix	Corporate Network Call Quality: Call Quality by Corp Network Grid - Changed the calculation from distinct calls to distinct user calls
Fix	Outage Report: The table is now sorted descending by End date. Previously this was by start date
Fix	Resolved an issue in the M365 Core Scan for Delve where results were not consistently displayed.
Improvement	Microsoft M365 Application Status: The UI was optimized in preparation of new monitored workloads.
New	Environment page: New workloads were added to the M365 Environment workload scanning. Making it possible to see the actual status of service quality for your users. New workloads: Copilot M365 Apps (Word, Excel, PPT, Visio) VivaConnections Search (instead of Delve)

Week 31

Type	Description
Improvement	Grafana Portal Update: Grafana v11.4
New	User Experience page: If a user has recently used multiple devices, it is now possible to switch between these devices without having to go back to the User Search. Bubbles in the top identify the Windows & MacOS devices that were recognized as being used by the user. To switch to a different device, simply click on the bubble. Do keep in mind that available data might differ between devices based on Opperating System and the availability of a TrueDEM agent on that device. The "Teams Call list" will display all calls regardless of which device is selected.
New	User Experience page: If a user is in a call, this will be made visible on the User Experience page by an icon on the device bubble (if there are more than one devices listed for the user), as well as the tab for Teams Calls. This helps identify if the user is in a call and on which device.
New	User Experience page: The user's manager is now listed on the User Summary tab and allows for a direct drill down into the managers User Experience page.
New	User Search: An icon now identifies the device OS (Windows/MacOS) on search results.
New	Agent Status page: MacOs and Windows devices are now indicated separately in the active Agents graph.
Improvement	Agent Status page: It's now possible to filter for Windows or MAcOs devices in the Agent Version & OS Version graphs
Improvement	Real time Call Data - Details page: The mouse over annotation text for change events now includes both the information of the state before and after the change. Example "Audio Recv. Codec changed from: SATIN to SATINFullBand"
Fix	ISP Overview Page: The column for "% Diff" contained incorrect and misleading data, this was corrected. The filter at the top works now also against the % Diff column
Fix	Call Quality Debug Level - Single Call Insights page: Fixed an issue with the KPI's in the top that caused a wrong calculation of totals. Same issue also caused unnecessary scroll bars to appear in certain situations.
Fix	Active Calls on Selected Network page: Resolved issue that could cause a data mismatch between Active Calls on Selected Network and live call status page
Fix	User Experience: Call List: fixed an uncommon issue where average figures were displayed incorrectly
Fix	Call Debug page: Fixed an issue that could cause an empty Real Time data page to appear when a user clicked on the Realtime Link for an Ongoing call
Fix	Call Debug page: Fixed issue where sometimes the Realtime Link appeared although the user was not using a TrueDEM monitored device
Fix	Corp. Network Call Quality page: In the Media Relay Location by Corporate Network grid the "Pct. Poor Calls" column header was renamed to prevent confusion

...

Type	Description
Improvement	User Experience - Teams Call List: participants of Townhall meetings and Live events with the TrueDEM agent installed will now also show these in their call list. Microsoft only provides call telemetry data on Townhall and Live Events for presenters, organizers and producers, not for participants. With TrueDEM we provide insights for all participants as well.
Fix	Events Timeline on User Experience: There was a minor issue where the network was not displayed on the events timeline

2024

Week 51

Type	Description
New	Teams Media Analysis: This report provides insights into the Team's media usage of video and screen sharing across departments. This analysis aims to enhance your understanding of media usage and improve overall efficiency and user satisfaction. To see more info see here: Teams Media Analysis
Improvement	User Experience - Teams Call List: From now on, all calls for which CQD or Real Time data is available will be shown immediately. In the past, calls were not shown until CQD data had been received from Microsoft so a complete picture could be formed. As Microsoft CQD data is only avaialble after a call has finished and is often delayed, this meant that calls were not avaialble in the call list until approximately 30 minutes after the call. We've now updated the view to show the call in the list as soon as we have Real time data or CQD data. This means calls are visible as calls are ongoing for monitored devices and available for calls on unmonitored devices after Microsoft CQD data is available.
Improvement	Call Debug Page: Enhancement to show data regardless of the availability of Microsoft call records
Fix	Substandard Wifi Networks: An issue has been resolved where the sorting of columns, such as the SSID column, did not function as intended.
Fix	Substandard Wifi Networks: An issue has been fixed where cells with a zero value appeared empty.
Improvement	Corporate Network Call Quality: The header is compressed to remove unnecessary white space
Fix	Direct Routing - Caller Country Details: Resolved an issue where a general error appeared on world map visuals when no data was available.

...

Type	Description
New	On the User Experience page a new tab was added called "Connectivity Journey". Through this tab you can see the exact connectivity journey (hops) a user took to connect to the Microsoft Teams cloud during the day. By clicking on a scan line, you get the details consisting of information about the users local IP, local Wifi/network connection, their ISP (first & last) and connection to Microsoft Teams as well as a list of all the hops in between.
Improvement	On User Details: The "Teams Version History and CPU Utilization" table will now also mention the Teams v2 version numbers
Improvement	On User Details: ISPs Identified for this user panel has now a the option to click through to Final ISP details
Improvement	The "Preview" indicator on tiles were moved to prevent accidentally clicking on them instead of the tile
Improvement	User Experience is no longer in Preview status
Improvement	On User Experience, the data is no longer limited to 7 days but now shows up to 21 days of data and is configurable through the date/time picker

2023

Week 50

Type	Description
New	New Call List: The Call list has been improved by combining insights and data about the call, the call quality for the user as well as the call quality for the other participants. Making it a robust and strong insight into what the call quality is for any user in your organization! To see further details about a call quality for the participant or other participants, simply hover over the icons that indicate problems or click on the call to get to the call details.
New	If the user is in a call, a purple button will appear at the top of the call list on the User Experience page and allow you to switch immediately to the Real Time Call data - Details for that user & call as it is going on. This means that you now can see full call details even if the call is still ongoing. Note! There is a processing delay of 3-5 minutes before the data is visible. The streaming metrics page is still available if you want to see the near real time values but keep in mind that the Real Time Call Data - Details page has a lot more data to show
Improvement	New format of the Real Time Call data - Details page:This page has been changed and improved to highlight potential problems during the call. Changes: A graph was added to the top of the Call details page showing the distribution of detected issues and problems. Each measurement refers to a 30 seconds block in which this problem was detected. Multiple problems can occur within the same block. A timeline was added to show when consecutive problems with Audio, Video or Screen sharing are occuring. A Concurrent issue is when the issue persists for periods longer than one 30 second block. Between these two graphs, you will be able to see the type of issues occuring for the user and whether it was momentary or consecutively having an impact.
Improvement	In order to make the navigation more logical, the call list was moved into the User Experience page and combined with the call metrics already there.
Bug fix	The call metrics page was streamlined and certain obsolete graphs were removed.
Improvement	On the Call Live Details there is now a link available to the Streaming metrics page to quickly move between them
Improvement	The Changes indicators on the Real Time Call data - Details page were moved to the top to make it more clear what happened during the call
Improvement	The "Open list" link that will take you to see the calls was changed to point at the new call list on the User Experience page. In future this link will be removed
Improvement	The User Experience page now gives you a time/date selector to indicate the period for which you want to see calls and call metrics. The default is 7 days but this can be increased up to 21 days or any specific range within that period.
Improvement	On the Real time Call Data - Details page in the Video section: Reorder Video Packets is no longer a cumulative curve
Improvement	On the Real Time Call Data - Details page in the Screen sharing section: Reorder screen sharing packets is no longer a cumulative curve
New	On the Real time Call Data - Details page in the Screen sharing section: Two new charts: Sharing Rtp Packets sent received added.
Bug fix	On the User Details page: Removed Media Relay list & geo map due to Microsoft changing the information
Improvement	On the User Details page: Moved down the Teams version table to below the call list
Bug fix	On the User Details page: Bug fix on the connectivity journey (user details) where a connection of 100mb was shown instead of 1gb.

...

Type	Description
Preview	User Experience page received two new tabs Teams Call information & Device Information
Improvement	The top section for the User Experience tab has been rearranged to show information about the user and location as the device information is now depicted on a separate tab.
Improvement	Anew color scheme and other navigation enhancements have been implemented to make navigation more visible
Improvement	Datetime format and locale now match with the Grafana setting
Preview	A new report was added to show Outage information with the option to export a list of affected users.
Preview	A new report was added under the MS Teams section to open a report showing information about the OS & Teams versions running on devices equipped with our agent. The report can be used to get insights into version distribution and allows for pivoting the data.
Fix	Device Hardware Report: The column DeviceType had a trim function that would only allow the first 19 characters to be visible. This has been altered to show up to 128 characters.
New	Environment status: The ISP list is now clickable. When clicked they will show the performance of the various workloads for the specific ISP. Note! Only the 6 ISP's with the most users at that moment are shown. In small organizations these subset numbers might be skewed if less than 100 users use the ISP.
Improvement	Call List: Two columns were added showing the overall call quality for the call and a list of icons for the users. On mouse over the names can be seen and the column can also be used to filter for specific users.
Improvement	Call List: The Duration column was aligned right for better understanding
Preview	Call Quality Debug Level: A new section was added with two preview features: 1. A Sankey diagram depicting the relevant duration of particular problems like audio, video or other issues occurring for users in either the upload or download streams. 2. A table containing users with problems and the metrics that should be looked at for those users
Improvement	Real Time Call Data - Details: We added a RAM usage graph and redesigned the CPU graph to a heatmap showing the top processes as well as a "Possible OS drivers" and "Other Processes" category. The 'crosshair' feature that allows you to mouse over one graph and will show an indication line now also works with the CPU and RAM graphs
New	Real Time Call Data - Details: Changes like a change in WiFi network, codec or audio/video device used during calls are now highlighted. Both as text indicators at the top of each section as well as indicators in each graph. Move over with your mouse to see the change.
Preview	A new Microsoft Teams Rooms view has been added to the navigation for easy identification and reporting on MTR's (Note! This feature requires separate licensing and will appear 'locked' if not licensed

Week 18

Type	Description
Fix	Fixed a problem with the Tenant Wide Overview page
Improvement	column sorting/filtering enabled on all ISP pages

Week 14

Type	Description
Type	Description
Fix	The new Real Time call page now can now also be opened from the user search page and fully replaces the previous page
Improvement	User Details: Call List table now uses Real Time data for CPU & Memory usage
Improvement	User Details: Through the button in the top right you now have direct links to detailed user reports which will open directly for the right user & device
Improvement	User Details: Windows update history table was removed. Individual updates to windows components will be listed in the Added software table instead
Improvement	Agent Support page is renamed to TrueDEM Agent Status
Fix	Teams Version History & CPU graph fixed by using real time data
Improvement	Several old dashboards were moved to the Legacy folder and will in time be removed. These are obsolete or will be replaced soon
Improvement	New Monitored services were added to the Environment Health status page. These include: Delve Forms Lists OneDrive OneNote Planner ToDo Yammer Click on any of the services to see the status of monitored elements.
Improvement	The Application processes - Real Time Call Data - Details shows the top 5 CPU using processes. All other processes are now summarized into "Other User Processes" and "Possible OS & Drivers".

Week 11

Type	Description
Fix	Fix on Call Quality Debug Level page to avoid Errors on the User Details page. The open User Details drill down link will now only appear if a pguid is available meaning that it will only show a link to the user details if the users device contains an EPM agent.
Improvement	User Details page: Added new table to Software Related Metrics Section with Information of which Software got added/removed
Improvement	User Details page: Realtime Monitoring Link (right top corner) will open liveV2
Improvement	User Details page: The Call list now shows a new date/time column, representing the time a user joined the meeting. The exisiting meeting start time column was moved to the end of the table but is still available.
Improvement	The default homepage will from now on open the AppPlugin whenever you login to TrueDEM Portal or click the Grafana logo in the left bar

Week 4

Type	Description
Improvement	Grafana was updated to version 9.3.1
Fix	Fix applied to home page to fix missing data element
Fix	Fix applied to Call Quality Debug page to fix problem with links that do not show for people in certain situations
Improvement	New pages were added to show Environment Status and Microsoft Health for your environment

2022

Week 51

Type	Description
Fix	Performance improvements to the Call Quality Debug page
Improvement	Restructured the collection of data to minimize impact on the agent/user

Week 49

Type	Description
Improvement	On user details the existing graphs for CPU usage Over Time and Memory Usage Over Time now are filled by data coming from the Streaming Metrics data. This means that we now have data points at a much shorter interval. You can even zoom in to see more details.
Improvement	We added two new graphs on the User Details page in the Users' Network section to show Network traffic - Sent kbits /Sec & Network Traffic - Received kbits/Sec. These are also based on streaming metrics data.
Improvement	we added a table in the Teams Call Expanded Details section on the user details page to show 'Teams Voice Endpoint Latency' that shows you which endpoints are performing best or worst.

Week 40

Type	Description
Fix	Fixed issue with data not showing in Direct Routing optimization
Preview	Version 2 of the new Real Time metrics page is released. The page can be accessed by changing the URL of the existing real time metrics page to include V2: ( .../live/... to .../liveV2/...)

Week 37

Type	Description
Improvement	User Details page: Fixed problem with hover over on bar charts not showing a legend.
Improvement	User Details page: Adjusted the process tables to show only significant processes. A significant process is any process that was in the top 10 of processes consuming CPU at the scan interval plus any of a predefined list of processes we will always monitor (Teams, Chrome, etc).
Fix	Remove empty lines in Hardware report
Improvement	Routing map: We enhanced and added maps for all three tested workloads (Teams, Presence, Outlook). This changes the layout for the page but also now gives you the option to see the different routes your data is taking for different workloads
Improvement	On the Corporate Network Call Quality Report (Reports folder) Microsoft was removed as an ISP as it was confusing and could lead to inaccurate conclusions.

Week 36

Type	Description
Fix	Fixed several errors that could cause red errors in certain dashboards
Improvement	User Details page: We moved the OneDrive info into a separate section at the bottom of the page and changed the graphs.
Fix	Fixed a problem on the call list where sometimes calls were shown more than once.

Week 34

Type	Description
Fix	The User Search page only requires search strings of 3 or more characters
Improvement	User Details page: In the section "Teams Calls Expanded Details", the calls in the list are now clickable and will take you to the call details page for that call.
Fix	Interface improvements for consistency

Week 33

Type	Description
Improvement	Removed obsolete graph panels on the Microsoft Services dashboard
Improvement	The New portal homepage is now dynamic. Meaning that we can release new pages to customers more quickly (this will happen soon!)
Improvement	User Details page: The values for Last Reboot Time and Device Model were added tot the page header.

Week 30

Type	Description
Improvement	On the Agent Support page, the bar charts are now clickable & exportable
Improvement	Real Time metrics page: KPI boxes times have been unified on date format KPI boxes units have been unified
Fix/Improvement	in the Exports of lists from the new App: Dates now export correctly Additional identifier (Userid/PGUID) columns are added for debugging purposes
Improvement	Agent History Report: is now grouped by device Agent version column is added
Improvement	Real Time metrics page: KPI boxes times have been unified on date format KPI boxes units have been unified
Improvements	Tabs in the portal app now show the name of the page
Improvements	Logo on all app pages is clickable and takes you back to home page
Improvements	We removed some icons from links and show only an icon if we open that link outside the current tab ('jump out')
Improvement	Improved ISP Overview page renders the ISP Overview by ASN page obsolete. The obsolete page was archived

Week 28

Type	Description
Improvement	The Real Time Metrics page showing metrics during calls now shows pre-loaded historical data from earlier in the call
Fix	The number of "failures to connect" and "mid-call drops" on the Tenantwide Overview page was corrected as it showed incorrect values in certain cases.

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