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2026:

Week 15

Type

Description

New

New navigation.

  • Instead of the tiles navigation, TrueDEM now offers a side menu. This side menu is visible on all  portal pages. Reports are different and open in a separate tab.
  • We also reordered the menus to be more logical. This means that certain things changed place or order. Most notably, we moved the TrueDEM Agent Status page into "Device Reports"
  • From now on, reports that got added or updated will show a "NEW"  indicator in the side menu. This indicator is automatically removed after first use.

New

Teams Versions Overview: TrueDEM now has a report showing all Teams Client versions used in calls across all monitored and unmonitored devices in the tenant. It categorizes them by Operating system and version and indicates how many versions of the Windows client are older than 90 days. Under Microsoft-controlled rollout schedules versions exceeding 90 days are classified as outdated.

New

Applications used in Calls: This report shows all bots & applications that were seen in calls during the last 30 days. It provides insight into the non-human attendees, both native Microsoft, self-build and third party and allows for monitoring for occurrences per month and per day. 

Improvement

Microsoft Service Health:

  • The button for "Closed Incidents" was replaced with an "All Incidents" button. This button shows all recently added or updated incidents and Advisories regardless of status. Making it possible to see all recent incidents across all services in one view. The first column indicates if the incident/advisory was closed or is still open
  • Several product logos were updated

Improvement

User Search page:

  • Users can now press the 'star' icon in front of a user name to mark them as a 'favorite'. Favorites are shown by default and appear at the top (above recently visited)
  • "Favorites" & "Recently visited" are now stored in the users profile, meaning they will appear regardless of where, or on which browser a user opens TrueDEM
  • Default sort was changed to show Favorites first (sorted alphabetically), then recently visited (alphabetically). Sorting can be adjusted by clicking a column header but will reset on reloading the page.

New

User Experience - Device Insights: 

  • Added 'Virtual' line to the Network section that indicates when an active VPN adapter was detected
  • Added Device Reboot date/time as indicators on the Device Event timeline

New / Improvement

User Experience - Device Summary: 

  • Re-designed Device Summary page
  • Added Last Reboot timestamp
  • Added Agent Manager version
  • Added operating System name e.g.:  "Windows 24H2"

Improvement

User Experience - User Experience: Logos for several apps were updated

Improvement

User Experience:  User Summary:  Re-designed User  Summary page

Improvement

Teams Connectivity Journey: Added column in table for Teams destination

New

Call Quality Debug: A new insight was added that alerts when multiple SSIDs Detected during the call for a single user. For more info see Call Insights documentation

Fix

User Experience - Teams Call List: The "Impacted" rating for Calls no longer includes lowVideoProcessingCapabilityRatio as Microsoft is currently providing incorrect values via CQD.

Improvement

Grid plugin: Capability to filter one grid via drill-down interactions performed on another grid within the same dashboard

Fix

 Routing Map:  The Routing Map has been replaced by the Connectivity Jouney tab on User Experience. The obsolete Routing Map has therefor been removed.

Fix

Environment Health and App Status: Outdated logos for several apps were updated

Fix

Improved: Platform Grafana updated to v12

  • The following dashboards received minor adjustments to ensure continuity related to the Grafana V12 upgrade:
    • call-quality-tenantwide-overview
    • direct-routing-report
    • teams-relay-region-analysis
    • live-teams-call-status
    • call-quality-debug-level


Week 4

Type

Description

Improvement

Managed Network Details:

  • The Username was added as a column on the Call List to make it easier to identify the user associated with the call
  • A new list was added to the section "Different Perspectives" to allow an overview of issues per Device (name) on the selected Network
  • The call list grid groups and sorts by the number of child objects

Improvement

Managed Networks with Network related Call Issues:

The timeframe for the underlying report when clicking through to an individual network, will now be automatically set to the timeframe selected on the Managed Networks with Network related Call Issues report.

Improvement

Substandard Wi-Fi Networks for Teams Calls:

The timeframe is now automatically inherited from the main report on drill down 

Improvement

User Experience:

  • The date picker has been updated with a new interface. Making it easier and more intuitive to select the period for which you want to see calls.
  • This also means it is now possible to easily go back in time up to 3 months and inspect older calls. Per selected period, a maximum of three weeks can be chosen.
  • An indication was added to the bottom of the Connectivity Journey table & Call list table to show when the table was last refreshed.

Improvement

User Search:

  • Previously, the Search result list showed separate lines for each monitored device a user used in the last 3 weeks. This has been altered as you can now switch device using the device bubbles in the top of the User Experience page itself. Only one line per user is now shown that when clicked will automatically select the device last used to make a Teams call on (Advanced License default) or, if no calls were made, the last monitored device that returned monitoring information (M365 License default).
  • The Name column is now clickable and links directly to the User Experience page
  • The link to the user details page is deprecated but the page can still be accessed through the link on the User Summary tab of the User Experience page for monitored (Windows) devices.
  • A new column was added to show the number of monitored devices the user used in the last three weeks

New

Agent Status:

Previously, only build numbers were shown. After requests from our customers we now also show the more recognizable Version names for the OS versions on both Windows & macOS.

Fix

User Experience

  • The Teams call list would disappear when showing with 150% plus zoom or on mobile. This has been corrected
  • On the Event time line, the popup that shows changes to installed components under "Device" - "Events"  had a limit as to how many lines of updates could be shown. This has been corrected and if more changes took place, a scroll bar now appears

2025:

Week 42

Type

Description

Improved

Single Call Insights page:  Added a text box that shows the explanation details for the detected Insights

New

Real Time Call Data - Details page: Added additional header information

  • Add device name in the top header section
  • New items:
    • Show last used VBSS Codec send/Receive
    • Show used Network
    • Show used IP Address

New

Real Time Call Data - Details page: Added call insights & platform information

  • Added a box to show detected Call insights
  • Added a timeline of used OS platforms during the call

New

Real Time Call Data - Details page: Added a separate indicator for Teams app CPU consumption in the CPU graph.

Improvement

Real Time Call Data - Details page: For graphs where a threshold is available, it is shown as a dotted red line.

Updated graphs include those depicting Jitter, Jitter buffer, RTT and loss rates for Audio and Video.

Improvement

Real Time Call Data - Details page: Improved Raw Call data table by adding newly collected call data and making it more user friendly. Utilizing graphing techniques to indicate Boolean options as icons and percentage values with bars.

Improvement

User Experience page: Device selection updates

Device selection bubbles now also include all devices used by a user as identified in CQD data, not just monitored devices. Devices that can be identified by a device name (e.g. Windows & Mac) will show as named. If the user also made calls on iOS, Android or through a web client, single buttons per platform will be added. Note! This means that if a user used more than one iOS or Android device, there will still only be one iOS or Android bubble.

Selection of a device (or platform) bubble will have the following effects:

  1. On the Device Insights tab, only information pertaining to that device and calls on that device are shown. For monitored devices this includes Network, Device and Teams Call data, for unmonitored devices as well as iOS and Android, this will mean the Device Insights shows the calls made (or partially) made on that device.
  2. The Teams Call List tab will highlight all calls made completely or partially made on that device based on which device was used for audio streaming.
  3. Depending on whether the device is TrueDEM monitored or not, certain tabs will not be available

Improvement

User Experience page: The tab User Insights was renamed to Device Insights as it shows device specific information based on the selected device bubble.

Improvement

User Experience page: Teams Call List updates

The following changes were made to the Teams Call List:

  • Highlighting of calls based on selected device. Calls will be highlighted if they were used during the call. Including calls where they were only partially used.
  • New columns were added to show:
    • Devices Used (# of devices the user used in the call)
    • Longest Used Platform (operating system for the longest used device)
    • Longest used device (Device name or, if no name is available the platform for the longest used device)
  • Information & performance columns like Network, Average Memory, Average RTT, etc. all refer to metrics from the longest used device. For info about other devices used, open the Call debug page for the selected call.

New

New report under: Microsoft Teams -> Teams Network Reports -> Managed Networks Call Overview

This new report provides insight into how your managed networks are doing and which managed networks are showing network related issues with Teams calls. This report will allow you to quickly identify problematic managed networks and help with remediating problems that could have significant impact on your users. Using the option to drill down, will give you access to further details specific to the selected network as well as an overview of the users on that network.

For more information on the overview page see: https://www.panagenda.com/kbase/x/PYUeBw and for Managed Network Details: https://www.panagenda.com/kbase/x/RYUeBw

Improvement

Removed preview status of the Teams Relay Region Analysis & Teams Media Analysis

Improvement

User Search: Removed the Streaming metrics link from the Search results. Live call data can be accessed through the User Experience - Teams Call List page

Fix

TrueDEM® Agent Status: The sort order for the Agent Version graph was adjusted to sort newest to oldest again

Improvement

Various navigation changes:

Adjusted the following navigation tiles under the Microsoft Teams tile:
- Added Teams Network Reports underneath of Microsoft Teams
- Moved Wi-Fi Network Analysis and Network Call Quality underneath of Teams Network Reports
- Added Managed Networks Call Overview underneath of Teams Network Reports

Cleaned up the bread crumb navigation on the homepage

Fix

Corporate Network Call Quality: Call Quality by Corp Network Grid -  Changed the calculation from distinct calls to distinct user calls

Fix

Outage Report:  The table is now sorted descending by End date. Previously this was by start date

Fix

Resolved an issue in the M365 Core Scan for Delve where results were not consistently displayed.

Improvement

Microsoft M365 Application Status: The UI was optimized in preparation of new monitored workloads.

New

Environment page: New workloads were added to the M365 Environment workload scanning. Making it possible to see the actual status of service quality for your users.   

New workloads:

  • Copilot
  • M365 Apps (Word, Excel, PPT, Visio)
  • VivaConnections
  • Search (instead of Delve)

...