For existing customers
If you have a problem, and cannot find a solution in this knowledge base, please contact your Business Partner or panagenda at support@panagenda.com.
Please attach a zipped version of a representative panagenda MarvelClient working directory (including log.xml, actions.xml and the temp subdirectory). In most cases we do NOT need a copy of your Configuration and Analyze databases
If you want to collect the data automatically and/or anounimised you can do so by using our MC SupportHelper → Using MarvelClient Support Helper
Further information for Microsoft Windows:
The panagenda working directory can be found in the users’ AppData\Local directory (%localappdata%).
Examples:
NT 4.0, Windows 2000, XP:
C:\Documents and Settings\UserName\Local Settings\Application Data\panagenda\marvel
Vista, Win7, Win8, Win10:
C:\Users\UserName\AppData\Local\panagenda\marvel
Note: The working directory can be modified by setting notes.ini MC_WorkingDirectory.
Note: The log.xml file is locked while the client is running. Either copy and paste this file or close Notes before zipping the folder.
Further information for Mac OS 64Bit:
On Mac OS 64Bit systems, the working directory can be found under /Users/USERNAME/Library/Application Support/panagenda.
Further information for Linux and Mac OS 32Bit:
On Linux and Mac OS 32Bit machines, the Working Directory is located in /tmp/panagenda/marvel.
For prospective customers
Please contact our sales team to get a presentation, demo or trial. You can reach them at sales@panagenda.com.