OfficeExpert Dashboard

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Info

The report is based on user calls (occurrences) rather than distinct team calls. When you observe 29 calls on "Meeting/Windows/Audio Only", this indicates that 29 users participated joined a Meeting from a Windows platform where they used only audio. So it is possible that these 29 users were joining the same call.

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This list provides detailed information about the different combinations and the number of their occurrences. 

Available Columns:

      • Call combinationsMedia Usage Combinations
        • Type/Platform/Media combination
      • Total CallsOccurrencess
        • Number of User Calls or Occurrences (see above short explanation about User Calls)
      • Avg. Call Duration
        • Average Call Duration for the respective Combination 

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Platform Distribution in Calls

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This Grid includes all departments (except those with fewer less than 5 members, grouped under "Smaller Departments") with media combination and usage metrics. The grid is customizable and exportable based on your needs.

You can view data per department or overall media usage across the entire tenant. Use cases include comparing video utilization on macOS versus other platforms and identifying the top department for screen sharing usage just to name few of them 

Info

Ignore the sum(), avg(), and max() parts of the column headers. The valid text is inside the brackets.


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Columns:

      • Dept.
        • Name of the Department
        • Department with less than 5 members are grouped under "Smaller Departments"
      • Type
        • Type of the Call.  Meeting;Peer to Peer, PSTN
      • ScreenSharing
        • Possible combination how ScreenSharing can be used.  None;Receive (Only); Send (Only); Send-Receive
      • Video
        • Possible combination how Videocan be used.  None;Receive (Only); Send (Only); Send-Receive
      • OS
        • List of allused Platforms like Windows;iOS,macOS, Android
      • Total Occurrences
        • Number of User Calls or Occurrences (see above short explanation about User Calls)
      • Avg. Call Time
        • The average length for the combination across all occurrences.
      • Avg. Video Rec. Time
        • The average video receive length for the combination across all occurrences.
      • Avg. Video Send Time
        • The average video send length for the combination across all occurrences.