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The Call quality Debug level page shows you information about a call and its participants. The information is derived from both Microsoft CQD and our own agent. CQD data is usually not available right away, therefor this data may be added with a delay. Agent data from the OfficeExpert TrueDEM agent is shown as soon as it is available. 

The top of the page displays the call status and indicates the available data source for populating the information below.

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Data Sources:

• TrueDEM Agent Call Data Only   - Information shown is based on TrueDEM Agent data only
• Microsoft Call Records Only - Information shown is based on Microsoft Call Records data only
• All Call Data is Available  - Information shown is a combination of TrueDEM Agent data and Microsoft Call Records Data

A Call Status can either be "In-Progress or Recently Completed"  or "Completed

Key elements are:

The attendee and relay map shows you where people are located and what relays were used during the call.

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