This feature requires the OfficeExpert TrueDEM Advanced for Microsoft Teams license
Call Quality Debug Level
The Call quality Debug level page shows you information about a call and its participants. The information is derived from both Microsoft CQD and our own agent.
Key elements are:
The attendee and relay map shows you where people are located and what relays were used during the call.
The attendee list shows you the attendees with an indicator of the their worst experience segment during the call. If real time data was collected for the attendee (requires the EPM agent), there will be a link to “Real Time Data”. This will give you specific real time metrics for the user and their device during the call. For users with an internal account, you will also see a link in the “Open User Details”.
Impact of Issues:
To quickly identify potential problems and causes for bad call experiences, use the Impact of Issues section. It shows you two lists.
- A list of attendees who had problems with their ‘send’ stream(s)
- A list of attendees who had problems with their ‘receive’ stream(s)
As problems with the send stream mean that the data is already impacted even before Microsoft receives it and distributes it to the other participants, this generally has impact on all attendees. Whereas problems with receive stream generally mean that only the affected attendee is impacted. The number of packets gives an indication of the duration of the problem.
Other sections:
The other sections show you the specific metrics from SQD for the call as well as a general option to export all data in once.
Getting details for an individual user
To see CQD information for an individual user you can review the tables on the Call Quality Debug page you are on right now as that contains the data as provided by Microsoft.
To see the data collected by the OfficeExpert TrueDEM agent data directly from the device and Teams client click on the "Real Time Data" link in the participant table
This will open the Real Time Call Data – Details for an individual user page.