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The attendee list shows you the attendees with an indicator of the their worst experience segment during the call. If real time data was collected for the attendee (requires the EPM agent), there will be a link to “Real Time Data”. This will give you specific real time metrics for the user and their device during the call. For users with an internal account, you will also see a link in the “Open User Details”.
Section: Impact of Issues
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To quickly identify potential problems and causes for bad call experiences, use the Impact of Issues section. It shows you two lists.
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As problems with the send stream mean that the data is already impacted even before Microsoft receives it and distributes it to the other participants, this generally has impact on all attendees. Whereas problems with receive stream generally mean that only the affected attendee is impacted. The number of packets gives an indication of the duration of the problem.
Section: Local Networking
The local networking section includes two tables. The first table is primarily powered by Microsoft Call Records data, while the second table is entirely based on TrueDEM Agent data. The local network connection information is derived from Microsoft Call Records. A brief description of the different columns is provided.
| Code Block |
|---|
DisplayName - Name of the Attendee
Connection Type
linkSpeed
Wi-Fi Signal Strength
Wi-Fi Channel
Wi-Fi Battery Charge
Wi-Fi Band
Wi-Fi Vendor Driver
Wi-Fi Vendor Driver Version
Wi-Fi Bssid
MacAddress
Wi-Fi MSFT Driver
Wi-Fi MSFT Driver Version
Avg Bandwidth(Bytes)
Wi-Fi RadioType
SessionStartDateTime
SessionEndDateTime
CallerIdentity
PGuid |
Other sections:
The other sections show you the specific metrics from CQD for the call as well as a general option to export all data in once. For ongoing calls and calls that recently finished, these sections may be empty if no CQD data has been received yet. In general, Microsoft makes this data available approximately 30 minutes after the call. OfficeExpert TrueDEM Real Time data will be available immediately by clicking the Real Time Data link behind one of the user names in the top.
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