Page History
Call Insights enables customers to evaluate a call efficiently without reviewing all the various call metrics. The highlevel information is available on the Call Debug Level dashboard , indicated by the following panel visible above the map:
Clicking on the panel opens the Single Call Insights Dashboard.
...
On the dashboard there are several tables that give information on the types of insights we've found, the users impacted by them and the networks the users who experienced them were working on. Insights are comprised of an analysis of several factors occuring during the call in certain combinations. They generally point at unusual or potentially problematic situations and can help administrators in determining the causes of issues more quickly. The list of Insights as determined so far is listed below and this can be exapanded with more insights as we go forward.
...