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The Agent itself is the core application. If  Depending which Agent you use (EU or US) the path differs

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%localappdata%\Packages\PerfraxInc.OfficeExpertEPMUSOfficeExpertEPM_3z4kejx6m272ywmk1sxh3zvv7j\LocalCache\Logs

EU
%localappdata%\Packages\PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y\LocalCache\Logs

Does the Agent transmits data ?

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• on the affected Client, opene a PowerShell as an Admin
• for US, execute Execute the following cmdlet:
  • Get-AppBackgroundTask -PackageFamilyName PerfraxInc.OfficeExpertEPMUSOfficeExpertEPM_3z4kejx6m272y
• for EU, execute the following cmdlet:
  • Get-AppBackgroundTask -PackageFamilyName PerfraxInc.OfficeExpertEPMEU_3z4kejx6m272y
• • wmk1sxh3zvv7j

The result is something like this:

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The TrueDEM Manager logs are indicating that the destination location for the msixbundle app (local device) could not be opened/accessed.  This is can be due to AppLocker.
Please .

However, this issue may be caused by a firewall, proxy settings, or restricted access to the CDN location from which the agents are downloaded.

So if you use AppLocker please add an exclusion rule for the TrueDEM App → AppLocker - Allow Rule

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