Page History
2025:
Week 31
Type | Description |
Improvement | Grafana Portal Update: Grafana v11.4 |
New | User Experience page: If a user has recently used multiple devices, it is now possible to switch between these devices without having to go back to the User Search. Bubbles in the top identify the Windows & MacOS devices that were recognized as being used by the user. To switch to a different device, simply click on the bubble. Do keep in mind that available data might differ between devices based on Opperating System and the availability of a TrueDEM agent on that device. The "Teams Call list" will display all calls regardless of which device is selected. |
New | User Experience page: If a user is in a call, this will be made visible on the User Experience page by an icon on the device bubble (if there are more than one devices listed for the user), as well as the tab for Teams Calls. This helps identify if the user is in a call and on which device. |
New | User Experience page: The user's manager is now listed on the User Summary tab and allows for a direct drill down into the managers User Experience page. |
New | User Search: An icon now identifies the device OS (Windows/MacOS) on search results. |
New | Agent Status page: MacOs and Windows devices are now indicated separately in the active Agents graph. |
Improvement | Agent Status page: It's now possible to filter for Windows or MAcOs devices in the Agent Version & OS Version graphs |
Improvement | Real time Call Data - Details page: The mouse over annotation text for change events now includes both the information of the state before and after the change. Example "Audio Recv. Codec changed from: SATIN to SATINFullBand" |
Fix | ISP Overview Page: The column for "% Diff" contained incorrect and misleading data, this was corrected. The filter at the top works now also against the % Diff column |
Fix | Call Quality Debug Level - Single Call Insights page: Fixed an issue with the KPI's in the top that caused a wrong calculation of totals. Same issue also caused unnecessary scroll bars to appear in certain situations. |
Fix | Active Calls on Selected Network page: Resolved issue that could cause a data mismatch between Active Calls on Selected Network and live call status page |
Fix | User Experience: Call List: fixed an uncommon issue where average figures were displayed incorrectly |
Fix | Call Debug page: Fixed an issue that could cause an empty Real Time data page to appear when a user clicked on the Realtime Link for an Ongoing call |
Fix | Call Debug page: Fixed issue where sometimes the Realtime Link appeared although the user was not using a TrueDEM monitored device |
Fix | Corp. Network Call Quality page: In the Media Relay Location by Corporate Network grid the "Pct. Poor Calls" column header was renamed to prevent confusion |
Week 23
Type | Description |
New | Live Teams Call Status: The report has been extended to now include geographical representations of ongoing calls and calls with issues based on the type of affected media. Four maps in the top show:
These maps allow for a quick identification of potential hotspot sites and networks as well as give you an indication of whether a problem is local, regional or global. |
New | User Experience - tab: Connectivity Journey: We added a visual representation of the connectivity journey on the tab to show the geographical routing the of user. This feature replaces the Routing map visible under the admin menu but also allows you to go back in time to see previous connectivity routings. The separate Routing Map report under the [Admin Reports] - [Network Reports] is also updated but will be deprecated in future. |
New | Call Quality Debug Level: The following additional Call Insights have been added to the Call insights:
See the kbase for more details |
Improvement | Microsoft 365 Outage Analysis: The list of Outage reports now also includes the number of affected Users in the list itself. Previously, this number was only visible when opening the report itself. |
Improvement | Live Teams Call Status - Improved loading time and making sure that only managed networks where users are actually authenticated on are shown in the second table Live Teams Call Status. |
Fix | Routing Map report: moved to Legacy folder. |
Week 18
Type | Description |
Fix | User Details - Connected Network and VPN Adapter Panel: A fix was applied to prevent situations in which where details were not always shown. |
New | Call Quality Debug Level page: TrueDEM now introducing Insights on single Call level. Insight are aggregated indicators of potential issues for administrators to look into. They offer a highlevel overview on the Call debug page of areas to look into with possibility to drill down to Call Insights page for more details. For more information on the Insights see: Call Insights |
New | Call Quality Debug Level page: The Attendees Timelines section was expanded to hold an overview of the platforms used during the call as well as any platform switches made by users during the call. This gives you insight into what the user was using during that call and what changes on platform level took place. |
Improvement | Call Quality Debug Level page: The Attendees Performance Timelines table now includes time & device details so to differentiate between devices for users who switch platform/device during the call. |
Improvement | Call Quality Debug Level page: The TrueDEM Agent Enhanced Network Detail table in the Local Networking section was updated to include only the timeframes where the TrueDEM Agent reported data. |
New | TrueDEM Agent Status: A new report was added to this page called "License distribution for Active Users" to show the TrueDEM License distribution for Active Users. This page allows insight into how licenses the organization utilized per month and allows for exporting an overview of licenses used in the previous month for verification purposes. |
Improvement | Teams Media Relay Analysis: The MediaRelay list was updated (backend) to improve reporting. |
Fix | Corporate Network Call Quality Page: In large environments the affected managed networks sometimes failed to load. This has been addressed and fixed. |
Improvement | Teams Version Report: Improved the way how to detect the Teams Version and two obsolete columns were removed. The report's timeframe was consolidated on 21 days. |
Improvement | Teams Version Impact Analysis Report: Updated the way in which the analysis is performed for optimalization purposes. |
Improvement | User Details - Teams Version History and CPU Utilization: Updated the way how we perform the analysis for optimalization purposes. |
New | User Experience - User Summary: Added Assigned Microsoft Licenses to tab to give adminstrators a full overview of the M365 licenses the user holds. |
Fix | Microsoft Outage Analysis: Fixed an issue where the Excel download was not always working after the previous update of the underlying Grafana platform. |
Week 12
Type | Description |
Fix | Teams Media Analysis Page: Fixed a problem in the "Teams Media Usage Summary by Department" table where a percentage calculation didn't portray accurate numbers if the total was over 100% |
Fix | Fixed issue with Call Quality Debug Level page failed when several hundred attendees are in a call |
Improvement / New | On the Call Quality Debug Level page we improved the "Local Network Connection based on Microsoft Call Records" table in the Local Network section, and added an additional table to show TrueDEM Agent Enhanced Network Detail. This allows you to compare aggregated Microsoft data and real-time TrueDEM agent data for all attendees in the call in one place. |
New | On the Call Quality Debug Level page we added an additional section called "Attendee Timelines" that depicts a single overview of real time TrueDEM agent data for comparison for all attendees with a TrueDEM agent |
Improvement | Improvement: Various visual improvements were made to the underlying AG Grid technology that is used to render tables. |
Improvement | Obsolete Matomo elements were removed |
Improvement | The underlying Grafana environment was upgraded to the most recent stable version. Minor changes can be expected to the look & feel of Grafana and several technical improvements that will enhance the user experience. |
Improvement | Viva Engage Workload naming has been updated in various locations |
Week 7
Type | Description |
New | Microsoft Teams > Teams Relay Region Analysis Report: This report shows you which relay regions are utilized during calls by your users and the latency they are expected to experience while doing so. This report allows you to see if there are any proxy, VPN or other network routing related issues that could influence your users user experience during calls. For more information, please consult |
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New | Admin Reports > Microsoft Outlook Versions Report: This report gives you insight into the distribution of Outlook client versions your users have installed. Detect any users still clinging to the Classic client as well as identify users who’s automatic update process has perhaps halted. For more information please consult: |
Improvement | The menu under “Microsoft Teams” has been updated to accommodate a tile for the new Teams Media Relay Regions report. Two existing reports pertaining to Direct Routing and Enterprise Voice cost optimization have been moved into a menu accessible under a new tile called: “Enterprise Voice” |
Improvement | Call Quality Debug Level Page:
Note! The codec is both retrieved from Microsoft as well as form the TrueDEM agent but if available will be used from the TrueDEM agent as this one is more granular and specific than what Microsoft call records return. |
Improvement | A new table grid layout already used on tables in some report pages provides advantages in regards to column sorting and filtering as well as offering options for column selection and pivot tables. The following report pages have been updated to now use this new grid layout for tables as well. We will continue updating pages and tables with this new layout as we go.
Note: This change does not affect data, just the representation of the data. |
Improvement | The Teams Media Analysis page was reworked and now has an improved interface. It also now contains additional graphs showing the times video and screensharing where used in calls on the organization level. The Org-wide table in the top now categorizes by Operation System and Type of Call as well for easy classification. |
Fix | An adjustment was made to the Delve scan. This was needed because of the recent retirement of certain Delve features. |
Week 2
Type | Description |
Improvement | User Experience - Teams Call List: participants of Townhall meetings and Live events with the TrueDEM agent installed will now also show these in their call list. Microsoft only provides call telemetry data on Townhall and Live Events for presenters, organizers and producers, not for participants. With TrueDEM we provide insights for all participants as well. |
| Fix | Events Timeline on User Experience: There was a minor issue where the network was not displayed on the events timeline |
...
Type | Description |
| New | The User Insights tab on User Experience has been updated to show an interactive timeline for the most crucial elements of Network, Device and Call insights. Allowing administrators immediate insights into network connectivity, device performance, updates and other factors that can the impact user experience as well as making potential interaction of these with bad calls visible. The Event time line by default shows information for the last 7 days but users can zoom in and out (max 3 weeks) for more or less details as well as change the granularity of indicators from 15 minutes to one hour. |
| New | We've added a Participant Count graph depicting the number of people in a call and how it develops during the call on the 'Real Time Call Data - Details' page. |
| New | Additionally, a list of TrueDEM monitored users was added to the 'Real Time Call Data - Details' page to allow you direct links to the call monitoring details of other users in the call. |
| New | The Connectivity Journey tab on the User Experience page has been updated to include also the partial and potentially inaccurate scans in the list. Before these were not included. Partial or potentially inaccurete scans are those where we do not have full end-to-end details or are unable to resolve results. An icon indication is shown if this is the case. |
| New | The Connectivity Journey now shows DNS Server as well on Device Tile |
| New | Added Information on User Details – Teams Call Expanded Detail and Users Network sections, highlighting that this section and certain visuals will be removed in a future release as they are replaced by the information on the User Experience Teams Call tab. |
| Improvement | We continue to improve and updated the help documentation on various pages & graphs as well as in the knowledge base for TrueDEM® Portal. |
| Improvement | Outage Analysis Page & Closed Incidents page: Minor adjustments of the grid for consistency reasons |
| Improvement | On the User Details page (in the header), we now show the type of Microsoft Teams license the user has. Either Standard or Premium. |
| Improvement | We now also show the OfficeExpert TrueDEM Manager version a user has installed on the User Details page (header). |
| Bug Fix | Outage Analysis Page: Fixed bug to show "No Data to Show" in case no data is available |
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